Introduction to blithequark
Imagine being part of a pioneering company that has been at the forefront of innovation for nearly 150 years, connecting families, communities, and businesses with cutting-edge products and services. At blithequark, we pride ourselves on being a global leader in communications and technology, dedicated to redefining customer service and creating meaningful connections with each customer. As a member of our team, you will have the opportunity to be the voice of blithequark, introducing the latest technology, services, and offers to our customers and helping them stay connected to what matters most.
Job Overview
We are seeking an experienced Customer Service and Sales Representative to join our team in a work-from-home capacity. As a Premier Service Consultant specializing in customer acquisition and service, you will be frontline in providing solutions to prospective and existing customers, optimizing their service experience, driving satisfaction and loyalty. You will handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices, as well as address existing customer needs, including billing and payment, plan changes, upgrades, and technical support.
Key Responsibilities
- Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
- Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
- Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services
Essential Qualifications
To be successful in this role, you will need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Ability to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in sales or customer service in the telecommunications industry
- Knowledge of blithequark's products and services
- Experience working in a fast-paced, inbound contact environment
- Strong communication and problem-solving skills
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong attention to detail and ability to maintain accurate records
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Premier Service Consultant, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of innovation, collaboration, and respect, where our employees can thrive and grow. As a work-from-home employee, you will be part of a virtual team that is dedicated to providing exceptional customer service and support.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Starting salary of $16.40/hr (and up) + up to $3,000 in commissions monthly if all sales goals are met
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short-term and long-term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available) and blithequark phone
Conclusion
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a Premier Service Consultant. As a member of the blithequark team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this chance to take your career to the next level and apply today!
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