At arenaflex, we are dedicated to delivering precision health to improve patient lives in moments that matter. As a leading global supplier of contrast media and molecular imaging agents, our Pharmaceutical Diagnostics (PDx) business is committed to making a significant impact worldwide. With over 4000 employees serving 100+ countries, we strive to create a culture that fosters care, collaboration, and support.
We are seeking an experienced Customer Service Associate to join our team, providing outstanding customer service to our customers, overseas distributors, and subsidiaries. As a key member of our team, you will be responsible for ensuring compliance at all times and working collaboratively with other departments for dispute resolution.
**Job Description**
Essential Responsibilities
- Provide an excellent service for end customers; distributors & subsidiaries, as applicable
- Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
- Work collaboratively with other GE departments for dispute resolution.
- Establish close relationships with customers and commercial partners to gain their trust.
- Respond to customer queries in a timely and professional manner.
- Develop solid product knowledge and a strong understanding of the Supply Chain.
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
- Build effective relationships with other departments to understand impact to customers and service levels.
- Provide knowledge and accurate information to customers.
- Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.
Qualifications/Requirements
To succeed in this role, you will need:
- Some experience in customer service/customer facing environment.
- Outstanding communication skills, both written and oral.
- Competent with Excel and Word.
- Ability to manage self and tasks in a proactive manner.
- Excellent organizational and administrative skills.
- Attention to detail.
- A calm and analytical approach to problem solving.
- Ability to communicate using local language and additional languages if role requires.
- Ability to work the closing shift (9:30am-6:30pm EST), with a one hour lunch break daily.
Desired Characteristics
We are looking for individuals who possess:
- Ability to work in a cross-functional cross-country team environment.
- Willingness to work as part of a team, and drive/progress individual projects.
- ERP/SAP knowledge.
- Fluency in Spanish is desired.
About Us
At arenaflex, we are committed to making a significant impact worldwide. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
Work Environment and Company Culture
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our work environment is collaborative, supportive, and inclusive, with opportunities for growth and development. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $40,800.00-$61,200.00 Annual.
- Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
- A comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Career Growth Opportunities and Learning Benefits
We are committed to helping you grow and develop your career. We offer:
- Opportunities for professional development and training.
- A culture that fosters care, collaboration, and support.
- A collaborative and inclusive work environment.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application by September 14, 2024.
Apply now and join our team at arenaflex, where we are dedicated to making a significant impact worldwide.
Apply Now