Join the blithequark Team: Where Customer Experience Meets Innovation
Are you ready to be part of a dynamic team that empowers you to grow and develop your career? Do you want to work from the comfort of your own home and still be part of a fun and engaging workplace? Look no further than blithequark! We're a leading partner for brands looking to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry, and we're committed to revolutionizing the way companies approach customer care.
About blithequark
At blithequark, we believe that customer care can be a strategic driver of business growth, not just a cost center. We partner with brands to deliver exceptional customer experiences that drive loyalty and revenue. Our team is passionate about beauty, technology, and innovation, and we're looking for talented Customer Service Associates to join our team.
Job Summary
We're seeking experienced Customer Service Associates to join our remote team supporting mainly US retail and eComm businesses. As a Customer Service Associate with blithequark, you'll have the opportunity to work from home and provide exceptional service to our customers through email, chat, phone, text, and social channels. You'll be part of a dynamic team that's passionate about delivering memorable service interactions and driving business growth.
Key Responsibilities
- Respond to customers through email, chat, phone, text, and social channels while creating memorable service interactions
- Demonstrate strong written and verbal communication skills in alignment with blithequark and brand voice
- Build a strong understanding of your assigned brand's products, procedures, and resolutions
- Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends
Ideal Candidate
We're looking for candidates who are passionate about beauty, customer service, and technology. You should be:
- Compassionate, detail-oriented, friendly, open-minded, and eager to help people
- Able to learn and adapt to changing software (being tech savvy is a must)
- Excellent at communication - both written and verbal
- Able to adhere to a set schedule and be productive independently
- Ability to utilize multiple systems and resources to find a solution to the customer's problem
- Ability to adhere to strict schedule adherence (not just attendance, this includes limited unscheduled breaks, returning from scheduled breaks / lunches on time, adhering to expected handle time for calls once ramped)
Availability
We offer full-time positions with open availability, which may include weekdays, weekends, nights, and holidays. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone.
- Full-time positions available
- Open availability preferred, may include weekdays, weekends, nights, and holidays
- HQ is located in Columbus, Ohio
- All candidates hired will spend the first few weeks after completing training working emails and chats.
- The job will require 85% or higher schedule adherence (meaning that they take minimal unscheduled breaks). Real-time adherence associates monitor statuses and all-day associates will be contacted if they are out of adherence.
- This is a high-volume program. Candidates should expect to be on back-to-back calls throughout their day with limited downtime.
- 100% show rate for training is required. Agents must attend training every day with cameras on and be active participants.
- Training is 2 weeks of classroom material + 1 week of nesting.
Qualifications and Physical Requirements
To be successful in this role, you should have:
- 6 months - 3 years of contact center experience required within the last 2 years
- High school diploma or equivalent
- Familiarity with CRM systems and practices. Salesforce experience is a plus.
- Has experience working remotely
- Ability to see, talk, and hear in order to communicate with others to exchange information verbally and in writing
- Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e., for the duration of an 8-hour shift)
Technology Requirements
To work with blithequark, you'll need:
- Fast.com
- 25 MBPS Download Required
- Ethernet Hookup strongly preferred
- Agent must have a backup location / internet available in case of outage
- All agents must have a working camera to be used during training sessions and 1:1 conversations
- Agents must have a working headset with a microphone
Why blithequark?
At blithequark, we offer:
- Competitive wages
- Career development training, and we promote from within - there are growth opportunities here!
- Fun, fast-growing company - come as you are!
- Major medical, vision, and dental available through Cigna after your first 60 days of employment, supplemental benefits, and Employee Assistance Program too
Benefits
We offer a comprehensive benefits package, including:
- $13 starting wage
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Shift and Work Location
This is a full-time position with an 8-hour shift. The work location is remote.
Conclusion
If you're passionate about customer service, beauty, and technology, and you're looking for a dynamic and innovative company to grow with, apply to join the blithequark team today! We're excited to welcome new team members who share our values and are committed to delivering exceptional customer experiences.
Don't miss this opportunity to be part of a fast-growing company that's revolutionizing the customer experience industry. Apply now and start your career with blithequark!
Apply Now