About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses, and society. For over 125 years, we've helped consumers and clients prosper, and economies and communities flourish. Our 17,800 people in 45 countries believe in the possibilities for you and our world, and we're investing in new technologies, talented people, and innovation to help create a better tomorrow.
Job Description
We're seeking an experienced Customer Service Executive to join our team on a 3-6 months contract basis. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries and complaints, and providing support to internal stakeholders. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we'd love to hear from you.
Key Responsibilities
- Service customers in ways that fit their needs most by familiarizing with products and services to give them the best solutions.
- Daily support for customers' inquiries about products and services via incoming calls, emails, letters, walk-ins, etc.
- Acknowledge and respond to enquiry on a timely basis.
- Handle customers' enquiries and complaints effectively and professionally.
- Build and maintain good relationships with customers.
- Provide support in terms of developing and carrying out customer service strategies and plans to retain existing customers.
- Liaise with internal stakeholders such as data, IT, operations, etc. to ensure timely resolution of customers' complaints.
- Make product and service suggestions to meet the customer's specific needs.
- Perform ID verification and follow up documents with customers for delivery of report on a timely basis.
- Document and record customer feedback in the system.
- Follow up with customers to ensure their problems are resolved without further issues.
- Engage with new and existing customers via outbound calls for product renewal.
- Provide accurate, regular, and timely comments to the management about customers' commentaries, feedback on our products and services.
- Assist in UAT and live test for system enhancement.
- Any other matters as assigned.
Qualifications
We're looking for a customer-focused individual with the following qualifications:
- At least 1 year of customer service experience.
- Positive, service-oriented attitude.
- Excellent written and verbal communication skills.
- Ability to accurately produce reports and record essential information.
- Organizational skills with the ability to manage numerous projects and priorities at once.
- Ability to thrive in a fast-paced and sometimes high-pressure environment.
- Possess good computer skills, i.e., Microsoft Excel, Word, PowerPoint, and excellent phone disposition.
- Ability to meet compliance requirements.
- Resilient to thrive in a complex environment.
Skills and Competencies
To be successful in this role, you'll need to possess the following skills and competencies:
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent problem-solving and analytical skills.
- Ability to work collaboratively with internal stakeholders.
- Strong attention to detail and accuracy.
- Ability to meet deadlines and deliver results.
Career Growth Opportunities and Learning Benefits
At Experian, we're committed to helping our employees grow and develop their careers. As a Customer Service Executive, you'll have the opportunity to:
- Develop your customer service skills and knowledge.
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
- Contribute to the development of customer service strategies and plans.
- Participate in training and development programs to enhance your skills and knowledge.
- Take on new challenges and responsibilities as you grow and develop in your career.
Work Environment and Company Culture
As a remote worker, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:
- Customer focus.
- Integrity.
- Teamwork.
- Accountability.
- Respect.
- Openness.
- Collaboration.
- Continuous improvement.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A competitive hourly rate.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Flexible work arrangements, including remote work options.
- Professional development opportunities, including training and education programs.
- A fun and dynamic work environment with a team of passionate professionals.
How to Apply
If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
About Experian Careers
At Experian, we're committed to creating a better tomorrow for our customers, employees, and communities. We're a global company with a diverse range of career opportunities, from customer service and sales to technology and data analytics. If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, we'd love to hear from you. Find out what it's like to work for Experian by clicking here.
Additional Information
Experian operates in the Analytics industry and is located in Costa Mesa, CA. We were founded in 1980 and have 16,292 total employees. To see all 67 open jobs at Experian, click here.
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