Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and ease, acquiring new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump start your career with a dynamic and industry-leading organization.
About the Role
blithequark is seeking a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and leadership within the organization. With our leadership program, you will be able to develop yourself to be the best leader you can be in the blithequark association. As a CSM, you will be responsible for driving operational excellence, ensuring a safe and high-performing activity, and delivering a remarkable client experience.
Key Responsibilities
- Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional client care, resulting in employee and client safety and well-being.
- Be a safety advocate: Identify safety concerns and address them on a case-by-case basis.
- Establish team and individual objectives in support of departmental and company goals; mentor and coach frontline colleagues in skill development, client care elevation, and company culture behaviors.
- Establish and promote effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
- Effectively allocate resources and provide appropriate support to enable teams to deliver on operational objectives in a safe manner.
- Ensure the ongoing safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety engagement.
- Promote effective communication among departments to engage our team to work together to achieve shared objectives.
- Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/strategy.
- Embody the core values: (Energy, accountability, efficiency, reliability, integrity, good faith, authenticity, motivation, and reliability).
- Manage escalated service issues and be visible to your colleagues when issues arise.
- Convey key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
- Ability to learn and apply organization contract rules/regs in daily interactions with frontline colleagues and local union leaders.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's Degree.
- 3 years of experience leading others.
- Past airport customer service experience is preferred.
- Knowledge of organization policies and procedures and functional automation applications.
Preferred Qualifications
While not essential, the following qualifications are desirable:
- Previous experience in the airline industry.
- Experience with Joint Collective Bargaining Agreement (JCBA).
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace.
- Ability to actively listen - focusing on what others are saying, taking the time to understand the points being made, asking questions as appropriate.
- Decision-making ability to reason - using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action.
- Solid problem-solving skills.
- Ability to work independently as well as collaboratively.
- Ability to work under demanding operational circumstances.
- Ability to prioritize and execute with a sense of urgency and accuracy.
- Ability to use sound business judgment to resolve issues with internal and external clients.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Manager, you will have access to a range of training and development opportunities, including:
- Leadership development programs.
- Industry-specific training and certifications.
- Mentorship and coaching from experienced leaders.
- Opportunities for career advancement and progression.
Work Environment and Company Culture
blithequark is a dynamic and inclusive organization that values diversity and promotes a culture of respect, empathy, and trust. Our employees are our greatest asset, and we are committed to providing a safe, supportive, and stimulating work environment that allows them to thrive.
Compensation, Perks, and Benefits
As a Customer Service Manager at blithequark, you will be eligible for a range of benefits, including:
- Competitive salary and bonus structure.
- Comprehensive health and wellness benefits.
- 401(k) program with company match.
- Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more.
Conclusion
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Manager, you will play a critical role in delivering exceptional client experiences and driving operational excellence. Don't miss out on this chance to join a dynamic and industry-leading organization and take your career to the next level. Apply now and become a part of the blithequark team!
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