Introduction to blithequark and the Industry
Are you ready to embark on a new journey and explore a world of possibilities, both at work and during your time off? blithequark is seeking a highly skilled and dedicated Full Time Customer Assistance Representative to join our team at the Ronald Reagan Washington National Airport. As a leading player in the aviation industry, blithequark offers a unique opportunity to travel the world, grow your expertise, and become the best version of yourself. Our company is built on a foundation of inclusion, diversity, and a commitment to providing exceptional customer service. If you are passionate about delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
Job Description and Responsibilities
As a Customer Assistance Representative at blithequark, you will interact with customers in a courteous, efficient, friendly, and professional manner. Your primary responsibilities will include:
- Greeting customers when they enter the airport or arrive in the ticket area
- Monitoring the ticket counter area to ensure it is in compliance with safety policies and procedures
- Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
- Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
- Troubleshooting kiosk technology issues to identify the source of issues or errors
- Communicating with IT about kiosk technology issues that require additional servicing
- Verifying that customers' carry-on baggage complies with FAA/blithequark policies (e.g., size, quantity)
- Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
- Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
- Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
- Accepting and activating customers' self-tagged baggage at the activation station
- Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
- Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
- Refer customers to customer service agents when appropriate
- Performing clearance and verification of documents at kiosks
- Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
- Assisting unaccompanied minors with boarding, deplaning, or other transportation
- Providing customers with gate information and directions
- Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
- Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Essential Qualifications
To be successful in this role, you will need to meet the following essential qualifications:
- High School diploma or GED or international equivalent
- Must be 18 years of age or older
- Read, write, fluently speak and understand the English language. Bilingual language skills may be required in some locations
- Applicable valid driver's license as required by local authorities
- Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
- Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
- Must be authorized to work in the U.S.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Working knowledge of Sabre or any other Passenger Service System
- Previous face-to-face Customer Service experience
- Working in a fast-paced environment
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop their skills. As a Customer Assistance Representative, you will have access to a range of training and development opportunities, including:
- Comprehensive training program to help you develop your customer service skills
- Ongoing coaching and feedback to help you improve your performance
- Opportunities to move into other roles within the company, such as customer service agent or team leader
- Access to a range of online training courses and resources to help you develop your skills and knowledge
Work Environment and Company Culture
At blithequark, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and respectful. As a Customer Assistance Representative, you will be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer service. You will have the opportunity to work with a range of different people, including customers, colleagues, and management, and to develop your skills and knowledge in a supportive and encouraging environment.
Compensation, Perks, and Benefits
As a Customer Assistance Representative at blithequark, you will be eligible for a range of benefits, including:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Comprehensive training and development program
- Access to a range of online training courses and resources
- Discounts on travel and other benefits
- Opportunities to work with a range of different people and to develop your skills and knowledge in a supportive and encouraging environment
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Assistance Representative at blithequark, you will have the opportunity to develop your skills and knowledge, to work with a range of different people, and to be part of a dynamic and fast-paced team that is passionate about delivering exceptional customer service. Don't miss out on this opportunity to join our team and to take your career to the next level. Apply now to become a part of the blithequark family and to start your journey to a rewarding and challenging career.
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