Welcome to arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a leading provider of financial solutions, we're committed to helping individuals manage their debt and achieve financial stability. We're now looking for a talented and empathetic Customer Service Representative to join our team in Manchester, where you'll play a vital role in providing personalized support and guidance to our customers.
About the Role
As a Customer Service Representative at arenaflex, you'll be the first point of contact for our customers, providing expert advice and tailored solutions to help them manage their financial difficulties. You'll work in a fast-paced, dynamic environment, where no two days are the same. Your excellent communication skills, positive attitude, and ability to connect with people from all walks of life will make you a valuable asset to our team.
Key Responsibilities:
- Speak with customers who are experiencing financial difficulties, providing empathetic and personalized support to help them find affordable solutions
- Make and receive calls to/from customers, managing a variety of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone accounts
- Investigate customer debt and provide tailored solutions to reduce overall customer debt
- Ensure compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
- Work 37.5 hours per week, Monday to Friday (between 08:00 and 20:00), and one in three Saturdays (between 08:30 and 16:30), with varied shift patterns
- Easily commute to our Manchester office, with hybrid working opportunities available after an initial period of office-based work
What We're Looking For
We're looking for individuals who are passionate about delivering exceptional customer experiences and making a positive impact on people's lives. You'll have:
Essential Qualifications:
- Excellent communication skills, with the ability to connect with people from all walks of life
- Customer Service experience, whether face-to-face or in a call centre environment
- A positive attitude, with a self-motivated and enthusiastic approach to your work
- Ability to use different systems, accurately reflecting conversations and outcomes
- Good numeracy and English literacy skills, with the ability to break down complex financial information into clear, concise language
Preferred Qualifications:
- Experience working in a financial services environment, with knowledge of debt management and financial solutions
- Ability to work in a fast-paced, dynamic environment, with a flexible approach to your work
- Strong problem-solving skills, with the ability to think critically and outside the box
What We Offer
At arenaflex, we offer a competitive salary and benefits package, including:
Compensation and Benefits:
- Competitive starting base salary of £23,850, with OTE up to £27,427 (bonus paid monthly, subject to performance)
- 30 days holiday, including bank holidays, with the ability to buy more or sell back
- Access to a contributory workplace pension scheme
- Private medical insurance, health cash plans, dental insurance, health assessments, and life assurance
- Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme
Opportunities for Growth and Development:
- Structured and continuous training, with weekly coaching for your personal development and progression
- Employee recognition programmes, to help you grow in your career and achieve your goals
- Opportunities to work on exciting projects, with a focus on innovation and customer-centricity
Our Culture and Values
At arenaflex, we're committed to creating a supportive, open, and value-driven culture, where everyone feels valued and empowered to make a difference. Our values are at the heart of everything we do, and we're looking for individuals who share our passion for:
Our Values:
- Empathy: We care about our customers and colleagues, and we're committed to delivering exceptional experiences
- Solutions: We're focused on finding innovative solutions to complex problems, and we're always looking for new ways to improve
- Dedication: We're passionate about what we do, and we're committed to delivering exceptional results
- Ethics: We're guided by a strong moral compass, and we're committed to doing the right thing, even when it's difficult
How to Apply
If you're excited about the opportunity to join our team and make a positive impact on people's lives, please send your English CV via the 'apply button'. We're an equal opportunities employer, and we welcome applications from all backgrounds.
We're committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to make a difference. If you have a disability and require reasonable adjustments to be made to our processes, please contact our Talent Acquisition team as soon as possible to discuss your needs.
We're an authorised and regulated by the Financial Conduct Authority, and we'll conduct credit, fraud, criminal record, right to work, and reference checks as part of our pre-employment screening.
Conclusion
At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact on people's lives. If you're a talented and empathetic individual, with a passion for customer service and financial solutions, we'd love to hear from you. Apply now to join our team and start your journey with arenaflex today!
Apply Now