At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative I, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and their concerns are addressed promptly. If you're passionate about delivering outstanding customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower healthcare professionals with cutting-edge technology and exceptional support, enabling them to deliver the best possible care to their patients. We're committed to fostering a culture of collaboration, innovation, and customer-centricity, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative I, you'll be the primary point of contact for customers, providing support and guidance on sales, sales promotions, installations, and communications. You'll work closely with sales and operations partners to validate order information, ensure data entry accuracy, and resolve customer issues in a timely and professional manner. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Validate the ship-to and replenishment locations of orders with sales and operations partners
* Responsible for all PO (Bill Only, Ship and Bills, GHX, and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
* Check and validate accuracy of incoming surgery product usage cases
* Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
* Provide proactive updates on order status to accelerate billing process
* Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax. Research responses with sales
* Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
* Support Sales Reps in case of product usage pricing or discrepancies
**What You Need**
* High School Diploma or GED
* Two (2) years' relevant work experience
* Experience as an account representative; Oracle
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in data entry and accuracy
* Strong analytical and critical thinking skills
* Ability to build relationships with customers and internal stakeholders
* Strong attention to detail and organizational skills
**Preferred Qualifications**
* Experience in the healthcare industry
* Knowledge of Oracle and EDI platforms
* Strong technical skills, including proficiency in Microsoft Office and Google Suite
* Experience working in a remote environment
**Compensation and Benefits**
* $19.58/hr. - $32.04/hr. plus bonus eligible + benefits
* Actual minimum and maximum may vary based on location
* Individual pay is based on skills, experience, and other relevant factors
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Paid time off and holidays
* Opportunities for career growth and professional development
**Work Environment and Culture**
* arenaflex is committed to creating a diverse and inclusive work environment that values collaboration, innovation, and customer-centricity
* Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact in the healthcare industry
* We offer a flexible and remote work environment, with opportunities for professional growth and development
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you!
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