Introduction to arenaflex
arenaflex is a leading organization dedicated to providing exceptional customer experiences and top-notch services. As a remote customer service associate, you will play a vital role in ensuring that our customers receive the best possible support and care. Our team is passionate about delivering quality, no harm, and stewardship, and we are looking for like-minded individuals to join our dynamic team.
Job Overview
This per diem remote opportunity is available for individuals residing in the state of Florida. As a customer service associate at arenaflex, you will act as a liaison in our call center, responding to customer inquiries, and providing accurate and professional service. Your success will be based on your ability to effectively communicate, use resources, manage time, and solve problems in a professional manner while working in a team to meet common goals.
Primary Accountabilities
Your primary responsibilities will include:
- Properly identifying and elevating concerns that affect customers or arenaflex's ability to serve them
- Providing accurate and professional service to customers, adhering to department policies
- Attending and participating in staff training sessions, surveys, and department meetings
- Maintaining confidentiality at all times, following departmental and organizational confidentiality guidelines
- Contributing towards meeting departmental performance goals (average speed of answer, service level, abandonment rate)
Customer Experience
In this role, you will be responsible for:
- Responding to customer inquiries by researching, understanding, and documenting plan information related to covered benefits and exclusions, including prescription drug coverage, eligibility, enrollment, and disenrollment, participating providers, claims payments and processes, authorization processes, premium billing, and plan guidelines
- Assisting arenaflex customers in a caring and knowledgeable manner, representing the organization as a skilled health care professional
- Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure
- Providing assistance with customer service walk-in members in a timely and efficient manner
Stewardship
You will also be responsible for:
- Meeting individual call center performance standards as determined by management
- Properly identifying and elevating concerns affecting customers or arenaflex's ability to serve them
- Participating in special projects as requested or approved by management
Qualifications and Requirements
To be successful in this role, you should have:
- A high school diploma, G.E.D., or equivalent experience; some college preferred
- One year of related work experience in a call center or customer service environment interacting with customers
- Ability to work the designated shift and overtime as needed
- Ability to talk and type at the same time and communicate effectively while multitasking
- Ability to navigate through multiple screens and computer applications while reviewing benefit information
- Accurate typing skills of 45 words per minute while speaking with a customer on the phone
- Intermediate to advanced computer skills, including Microsoft Applications
- Bi-lingual candidates must be able to speak, read, write, and comprehend in Spanish and English
- Certification required by passing the bi-lingual/medical interpretation test provided by ATLA at arenaflex
Physical and Mental Demands
This role requires:
- Ability to sit and view a computer screen for several hours at a time
- Ability to work effectively in a fast-paced and often stressful environment
- Excellent verbal, interpersonal, and written communication skills
- Superior customer service telephone skills, including active listening and questioning skills
- Basic math, analytical, and problem-solving skills
- Ability to think critically to define issues, identify risks, and propose outcomes
- Maintaining a high level of motivation, initiative, and accountability
- Organization, prioritization, and time management skills
- Ability to interact professionally and work effectively as a team with all levels of employees and management
- Handling multiple tasks, often within limited time frames
- Excellent attendance and ability to work a flexible schedule
- Strong knowledge of customer care processes and techniques
Career Growth and Development
At arenaflex, we are committed to the growth and development of our employees. As a customer service associate, you will have access to training and development opportunities to help you advance in your career. Our team is dedicated to providing a supportive and inclusive work environment that encourages collaboration, innovation, and creativity.
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced organization that values its employees and customers. Our company culture is built on the principles of quality, no harm, and stewardship, and we strive to create a work environment that is inclusive, supportive, and rewarding. As a remote employee, you will be part of a virtual team that is connected through technology and shared goals.
Compensation and Benefits
arenaflex offers a competitive compensation package and a range of benefits to its employees. As a customer service associate, you can expect a salary that is commensurate with your experience and qualifications, as well as access to benefits such as health insurance, retirement plans, and paid time off.
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this opportunity. As a customer service associate at arenaflex, you will be part of a dynamic team that is dedicated to providing exceptional customer experiences and making a positive impact on the lives of our customers. Apply now to join our team and start your career with arenaflex today!
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