Welcome to arenaflex
At arenaflex, we are driven by a single, clear purpose: to bring our heart to every moment of our customers' health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We are now seeking a highly skilled and compassionate Customer Service Representative to join our team, working from the comfort of your own home in San Antonio, TX.
About the Role
As a Customer Service Representative at arenaflex, you will be the face of our company, providing exceptional service to our millions of plan members. You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, ensuring that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types, and we will provide you with the necessary training to upskill you to assist with client and member inquiries as business needs arise.
Key Responsibilities:
- Assist members with their pharmacy benefit plans, providing clear and concise information about their coverage and options
- Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions
- Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
- Receive training to upskill you to assist with client and member inquiries as business needs arise
- Offer solutions to help simplify our members' health care experience, demonstrating a genuine concern for improving their quality of life
- Work collaboratively with our team to achieve business objectives and deliver exceptional customer service
Essential Qualifications:
To be successful in this role, you will need:
- At least 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience
- Computer proficiency in Windows-based applications
- A High School Diploma or equivalent experience
Preferred Qualifications:
While not essential, the following qualifications are highly desirable:
- An Associate's degree or equivalent experience
- Ability to problem-solve in a positive, productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving their quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal, and communication skills
- At least 6 months of health care experience
What We Offer:
At arenaflex, we offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- A wide range of supplemental benefits and discount programs, including tuition reimbursement
- A complete time-off package, including company-paid holidays, PTO, and Floating Holidays
- Benefit and PTO eligibility begins the month following your start day
- Opportunities for advancement and career growth, with paths to progression through our Career Mapping guide
- A competitive pay rate, starting at $17.50 per hour, with a typical pay range of $17.00 - $28.45 per hour
Work Environment and Company Culture:
At arenaflex, we are committed to creating a positive and supportive work environment that allows our colleagues to thrive. We offer a flexible work schedule, with the opportunity to work from home, and a comprehensive training program to ensure your success. Our company culture is built on our Heart At Work Behaviors, which empower our colleagues to feel valued, respected, and supported in their roles.
How to Apply:
To apply for this exciting opportunity, simply follow these two easy steps:
- Apply online
- Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position
Conclusion:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a positive and supportive work environment that allows our colleagues to thrive. Join our team today and start your journey to a rewarding and fulfilling career in customer service.
Apply Now