Join Qurate Retail Group, a Leader in Video Commerce, as a HSN Customer Service Specialist
Qurate Retail Group is a global leader in video commerce, comprising seven leading retail brands: QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We're dedicated to providing a more human way to shop, leveraging video-driven shopping across linear TV, ecommerce sites, digital streaming, and social platforms. As a Customer Service Specialist for HSN, you'll be part of a team that takes shoppers on a journey, embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives.
The Opportunity
As a HSN Customer Service Specialist, you'll work from the comfort of your own home, handling a high volume of inbound customer inquiries with a focus on problem-solving and personalizing the experience for each caller. Your responsibilities will include:
- Busy day handling a high volume of inbound customer inquiries, responding to customer questions, and resolving issues in a timely and professional manner.
- Assist customers with questions while personalizing the experience for each caller, ensuring a positive and memorable interaction.
- Calls may include confirming refunds, taking payments, placing orders, and analyzing account data to resolve customer issues.
- Opportunity for advancement and upward mobility across the entire Qurate Retail Group family of brands, providing a clear path for career growth and development.
- Reporting to your Customer Service Supervisor, you'll be part of a supportive team that fosters collaboration and teamwork.
Who We Are
HSN is a leading brand in the video commerce industry, offering a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics. We're committed to providing a unique shopping experience that incorporates entertainment, personalities, and industry experts to engage and delight our customers.
What You Bring
To succeed as a HSN Customer Service Specialist, you'll need:
- To reside in Florida, Tennessee, or Virginia, as this is a work-from-home opportunity that requires a specific location.
- Bilingual Spanish speaking opportunities are available for qualified candidates, providing an additional skillset that's valued in our organization.
- The ability to problem-solve and de-escalate unique situations while sustaining a high-paced call volume, ensuring that customer issues are resolved efficiently and effectively.
- To be comfortable learning and working in a virtual environment with a set schedule and structured day, providing a clear understanding of expectations and requirements.
- Effective communication skills to interact with a variety of customer styles, peers, and leaders, ensuring that you're able to build strong relationships and provide excellent customer service.
- The ability to navigate multiple systems and screens while assisting customers, requiring strong technical skills and adaptability.
- To follow HSN computer system requirements and troubleshoot own technical problems (in partnership with IT when needed), ensuring that you're able to resolve technical issues efficiently.
- Availability to work weekends, holidays, and additional hours as required, demonstrating flexibility and a commitment to meeting customer needs.
Compensation and Benefits
We're committed to providing a comprehensive compensation and benefits package that rewards our team members for their hard work and dedication. As a HSN Customer Service Specialist, you'll enjoy:
- A starting rate of $15.00/hour, providing a competitive hourly wage.
- An additional $0.60/hour for qualified bilingual Specialists, recognizing the value of language skills in our organization.
- Automatic increases in pay every 6 months for 2 years, resulting in $17.00/hour (after 24 months), providing a clear path for career advancement and salary growth.
- A new Pay for Performance incentive paid out monthly to eligible team members, providing an opportunity to earn additional income based on performance.
- A comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more.
Training and Support
To ensure your success as a HSN Customer Service Specialist, we'll provide a six-week paid training program that requires full attendance and involvement throughout. The training schedule and working schedule after training will be different, so you'll need to be flexible and adaptable.
System Requirements
To work from home as a HSN Customer Service Specialist, you'll need to maintain the necessary system requirements, including:
- A self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old.
- A headset compatible with HSN specifications (HSN reimburses $75 for headset), ensuring that you're equipped with the necessary technology to perform your job duties.
- A high-speed internet connection, as satellite, broadband, wireless, or dial-up services are not an option.
- Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported, so you'll need to ensure that your equipment meets our requirements.
Career Growth and Development
At Qurate Retail Group, we're committed to providing opportunities for career growth and development. As a HSN Customer Service Specialist, you'll have the opportunity to advance your career and move into new roles within the organization. We're passionate about helping our team members grow and develop their skills, and we're committed to providing a supportive and inclusive work environment that fosters collaboration and teamwork.
Company Culture
Our company culture is built on a foundation of diversity, equity, and inclusion. We're committed to creating a workplace that provides equal employment opportunities for all team members and candidates, and we comply with all applicable federal, state, and local laws and regulations. We're passionate about driving progress, acting with empathy, being brave, embracing the future, and doing what's right, and we encourage our team members to embody these values in their work.
Why Join Us?
If you enjoy being part of a team, creating experiences, and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design, and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate a company committed to diversity, equity, and inclusion, you'll be amazed at what's available for our team members!
Join us as we enrich life's everyday moments – including yours. Apply today and become part of a dynamic team that's shaping the future of video commerce!
Apply Now