Experienced Customer Service Supply Chain Specialist – Remote Opportunity in Chicago for a Dynamic and Sustainable Food Company

Introduction to arenaflex

At arenaflex, our mission is built around the principle of "For All, For Good," reflecting our commitment to providing healthier and more responsible food options for everyone. With a global presence in over 30 countries and a workforce of nearly 13,000 employees, we are dedicated to creating a profitable and sustainable business model. Our portfolio includes beloved global brands such as The Laughing Cow®, Kiri®, Mini Babybel®, Leerdammer®, Boursin®, as well as Kaukauna®, Merkts®, and Price's® in the U.S. We continuously strive to reinvent our brands, offering healthier and more responsible fruit and dairy snacks to consumers worldwide.

About the Role

We are seeking an experienced Customer Service Supply Chain Specialist to join our team in Chicago on a remote basis. As a key member of our supply chain team, you will be responsible for managing our relationships with valued customers, ensuring seamless order management, resolving issues promptly, and guaranteeing timely delivery and accurate invoicing. This role offers the opportunity to build and maintain positive relationships with both internal and external stakeholders, utilizing your expertise to identify order trends and drive efficiency for our customers and arenaflex.

Key Responsibilities

• Manage all aspects of the supply chain relationship with assigned customers, including receipt of purchase orders and prompt resolution of any issues that may arise from the time the order is placed through to on-time delivery and invoicing of the purchase order.
• Establish and maintain positive and effective relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, IT, etc.
• Utilize the SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts.
• Proactively identify order trends and patterns that will drive efficiency for customers and arenaflex.
• Audit pricing on customer orders to ensure it is aligned with the arenaflex SAP system, working with Regional Sales Managers, Brokers, and Finance to correct discrepancies.
• Process customer orders, including sample requests, donation orders, and return orders.
• Support Regional Sales Manager requests for samples, product availability, filling out customer forms, and delivery inquiries.
• Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP.
• Navigate through distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce.

Qualifications and Competencies

To be successful in this role, you will need:

• 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics.
• A bachelor's degree is preferred, although additional experience will be considered in place of a degree.
• Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint.
• Strong communication, interpersonal, and collaboration skills, along with the ability to establish and maintain positive business relationships.
• Strong organizational, analytical, problem-solving, and decision-making abilities, as well as experience in account management and business development.

Performance Expectations

Your performance will be evaluated based on the quality, accuracy, timeliness, reliability, and thoroughness of your work. The ability to gain the trust and respect of management, coworkers, and brokers, as well as maintaining the integrity of confidential business and product information, is essential. Effective communication and the development of good working relationships with other employees are crucial to accomplishing the goals and objectives of the department.

Working Conditions and Benefits

This role is based in Chicago and is fully remote, with regular business hours and a minimum of 40 hours per week. There may be variations in work hours due to special projects, deadlines, and other concerns. arenaflex offers a competitive salary range of $65,000 - $75,000, along with a 5% bonus. As an equal employment opportunity employer, we welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other basis protected by applicable federal, state, or local laws.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. This role offers opportunities for professional development, learning, and career advancement within a dynamic and sustainable food company. You will have the chance to work with a talented team, develop your skills in supply chain management, and contribute to the success of our global brands.

Conclusion

If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are looking for a challenging and rewarding role with a leading food company, we encourage you to apply for this exciting opportunity. Join arenaflex and become part of a team that is dedicated to providing healthier and more responsible food options for all. Apply now and take the first step towards a fulfilling career with a company that truly makes a difference.

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