Join the Blithequark Team: Delivering World-Class Customer Experiences in Healthcare
Blithequark is a leading innovator in the healthcare industry, dedicated to providing top-notch solutions that make a meaningful difference in people's lives. We're seeking a highly skilled and passionate Customer Service Support Representative to join our Outbound Lab Support team. As a key member of our customer-centric team, you'll work closely with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently.
About Blithequark and Our Industry
Blithequark operates at the forefront of healthcare innovation, leveraging cutting-edge technology and expertise to deliver exceptional patient care and customer experiences. Our company culture is built on a foundation of respect, empathy, and collaboration, and we're committed to fostering a diverse and inclusive work environment that empowers our team members to thrive.
Job Summary
As a Customer Service Support Representative at Blithequark, you'll play a vital role in providing product education and handling a wide variety of questions while ensuring a world-class customer experience. You'll act as a liaison between Blithequark, our customer base, and patients, resolving routine customer requests and providing additional customer education and information as needed.
Key Responsibilities
- Act as a liaison between Blithequark, the customer base, and patients, ensuring seamless communication and issue resolution.
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet, providing timely and accurate solutions.
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures, ensuring a positive and lasting impression.
- Inquire, clarify, and confirm customer requirements and understanding of the solution, ensuring that all needs are met.
- Provide additional customer education and information as needed, proactively addressing customer concerns and questions.
- Qualify and establish inbound new customers requesting Blithequark's products and services, expanding our customer base.
- Work in multiple databases to research complex issues and questions, demonstrating expertise and problem-solving skills.
- Notify clients of test results in a timely and accurate manner, ensuring that customers are informed and up-to-date.
- Review test forms for accuracy and report any discrepancies, maintaining high levels of data quality and integrity.
- Participate in activities designed to improve customer satisfaction and business performance, contributing to Blithequark's ongoing success.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance, ensuring the security and confidentiality of sensitive information.
Requirements and Qualifications
Essential Qualifications:
- High School Diploma or GED equivalent required; Associate's or Bachelor's degree highly desired.
- Previous experience in a customer service role desired; experience working in a contact center/call center environment is a plus.
- Prior healthcare industry experience, such as a physician's office, medical laboratory, or hospital, is required.
- Knowledge of Microsoft Office suite is required (Excel); experience with Salesforce.com and/or Laboratory Information Systems is preferred.
- Strong verbal and written communication skills and excellent ability to listen and respond.
- Must be courteous with strong customer service orientation.
- Excellent multitasking abilities required.
- Strong flexibility and the ability to manage and adapt to changing priorities quickly.
- Bilingual in English and Spanish highly desirable.
Preferred Qualifications:
- Associate's or Bachelor's degree in a related field.
- Experience with laboratory information systems or electronic health records.
- Certification in customer service or a related field.
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to the growth and development of our team members. We offer a range of career advancement opportunities, including:
- Comprehensive training programs to enhance your skills and knowledge.
- Mentorship and coaching from experienced professionals.
- Opportunities for career progression and role transition.
- Access to industry-leading tools and technologies.
Work Environment and Company Culture
Blithequark is a remote-friendly company that values flexibility and work-life balance. As a Customer Service Support Representative, you'll work from home and enjoy a range of benefits, including:
- Competitive pay range: $15.00 - $25.00 per hour worked.
- Comprehensive benefits package, including medical, dental, vision, life, STD/LTD, 401(K), ESPP, paid time off (PTO) or flexible time off (FTO), commissions, and company bonus where applicable.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment that encourages collaboration and innovation.
Work Schedule and Location
The planned work schedule for this role is Tuesday - Saturday; 9:00 a.m. - 5:30 p.m. (Eastern Time Zone). During the initial training period of up to three months, the schedule would be Monday - Friday.
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and cover letter, to join our team and start your journey with us!
Blithequark is an Equal Opportunity Employer: As an EOE/AA employer, Blithequark strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
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