Join arenaflex, a dynamic and innovative company, as we seek an experienced Customer Service Zone Specialist to lead our front-end operations. As a key member of our team, you will be responsible for providing exceptional customer service, managing workflow, and ensuring a seamless shopping experience for our customers. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading company in the retail industry, committed to providing high-quality products and exceptional customer service. We believe in creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We are proud to offer a comprehensive benefits package, competitive compensation, and opportunities for career advancement.
**Responsibilities**
As a Customer Service Zone Specialist, you will be responsible for:
* Providing exceptional customer service and addressing customer needs in a timely and effective manner while following all arenaflex guidelines and Standard Operating Procedures (SOPs).
* Actively managing workflow on the front end, managing customer flow, and keeping arenaflex Team Leaders and Store Leadership informed of all events that affect the front end, including performance and policy issues.
* Ensuring that all shelves and displays are properly stocked and front-facing; rotating products and removing out-of-date products.
* Establishing and maintaining a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers, and vendors.
* Staying informed on all company and store-level information from leadership.
* Maintaining a level of knowledge/awareness of relevant competitors and industry trends.
* Completing all training and focusing on increasing product knowledge; maintaining awareness of new products and promotions.
* Supporting overall store cleanliness and maintenance and working in multiple areas throughout the store.
* Following through on all customer questions and requests, including processing returns and credits when needed.
* Establishing and maintaining a positive work environment that supports high Team Member morale.
* Effectively delegating tasks based on the needs of the store.
* Following all Customer Service Security policies and Global Cash Variance Policy (CVP).
* Supporting Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed-trained team, utilizing learning checklists and training materials.
* Scheduling and monitoring Team Member break and lunch periods.
* Assisting in ensuring department orders for equipment, supplies, and products are timely and accurate.
* Assisting in maintaining back stock supply areas; analyzing and controlling product transfers, waste, and spoilage.
* Assisting in maintaining Customer Service retailing program and ensuring ESL and pricing are accurate.
* Communicating with Team Members regarding all zone operations and company information.
* Knowing all functions of the register system and all arenaflex cash handling procedures and regulations.
* Becoming knowledgeable of and overseeing all operations of the cash office; maintaining security and accountability of all monies.
* Performing Cash Office duties when needed.
* Maintaining a safe, clean, and well-organized working and shopping environment.
* Supporting global, regional, and arenaflex store programs.
* Assisting with store inventory as needed.
* Performing all Team Member duties as needed, including cashiering.
* Following and complying with all applicable regulatory rules and regulations, including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhering to safe work practices.
**Knowledge, Skills, and Abilities**
To be successful in this role, you will need:
* Prior cashier experience
* Prior retail, restaurant, or hospitality experience is preferred
* Basic computer skills
* Proactive problem-solver with excellent follow-through and listening skills
* Clear and effective communication style, both written and verbal
* Thorough knowledge of products throughout the store or the ability to learn them quickly
* Ability to follow instructions and procedures
* Skilled in working in a fast-paced, evolving environment with a sense of urgency and strong ability to effectively prioritize, delegate, multi-task, and complete tasks in a thorough and timely manner
* Ability to build and maintain positive relationships with individuals in positions throughout the business
* Ability to train and inspire Team Members to excellence in all aspects of the zone
* Working understanding of and compliance with all Customer Service Security Policies and arenaflex policies and procedures
* Strong, demonstrated customer service skills and ability to handle a wide variety of customer service situations effectively
* Strong organizational skills
* Ability to properly use equipment, which may include but are not limited to: knives, box cutters, personal protective equipment, hand trucks, six-wheel carts, pallet jacks, forklift, and baler (must be 18 years of age or older for both) and all other equipment used during preparation and clean-up within department and store
* Ability to work a flexible schedule to meet the needs of the department, including nights, weekends, and holidays as required
* Ability to perform the physical requirements of the job with or without reasonable accommodation
**Working Conditions**
As a Customer Service Zone Specialist, you will be working in a fast-paced environment with:
* Constant interruptions
* Some exposure to dust, fumes, and chemicals
* May be exposed to extremes in temperature, humidity, or wetness
* May walk and work on uneven surfaces
* May need to use a ladder or stool to reach product or supplies
* Exposure to continuous background and occasional loud noises
* Any item over 40 pounds requires a team lift
**Compensation and Benefits**
arenaflex offers a competitive hourly wage range of $18.50-$30.20, commensurate with experience. We also offer a comprehensive benefits package, including:
* Health insurance
* Retirement plan benefits
* Eligibility for a store discount
* Paid time off
* Access to other benefit programs
**Eligibility for Benefits**
Eligibility for benefits is determined under the terms of the applicable benefits plan at a person's date of hire. For additional information, please visit our arenaflex Careers site: [https://careers.arenaflex.com/benefits](https://careers.arenaflex.com/benefits).
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our arenaflex Careers site to submit your application: [https://careers.arenaflex.com/customer-service-zone-specialist-full-time/job/PAF-arenaflex-F4B06DA3-69EC-43E2-A140-558295AEA7FB_4956_1741860250_0?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic](https://careers.arenaflex.com/customer-service-zone-specialist-full-time/job/PAF-arenaflex-F4B06DA3-69EC-43E2-A140-558295AEA7FB_4956_1741860250_0?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic)
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