Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, remote work environment where collaboration and continuous learning are valued? Look no further than blithequark, a leading provider of innovative tools and solutions for churches and organizations worldwide.
As a Customer Support Agent at blithequark, you will play a vital role in ensuring the satisfaction of our customers, providing world-class support, and helping them achieve their goals. Our team is committed to building great products that solve real problems, and we're looking for a talented and dedicated individual to join our ranks.
**About blithequark**
blithequark was founded in 2006 with a mission to empower churches and organizations to communicate, connect, and coordinate more effectively. Today, we support over 80,000 churches worldwide, and our tools have become an integral part of their daily operations. As an independent company, we're proud to be debt-free and free from outside investors, allowing us to focus on building products that truly make a difference.
Our team is passionate about creating a culture of inclusivity, diversity, and continuous learning. We believe that the strongest teams comprise people with diverse backgrounds and experiences, and we're committed to cultivating that diversity at blithequark. We're building an inclusive, supportive place for you to do your best work, and we're excited to welcome you to our team.
**Key Responsibilities**
As a Customer Support Agent at blithequark, you will be responsible for:
* Providing world-class support to our customers through various channels, including email, phone, and chat
* Resolving complex technical issues and providing creative solutions to customers
* Collaborating with our product team to identify and prioritize product enhancements and bug fixes
* Developing and maintaining in-depth knowledge of our products and services
* Communicating effectively with customers, colleagues, and stakeholders to ensure seamless support experiences
* Participating in training and development programs to stay up-to-date on product knowledge and best practices
* Contributing to the development of our support documentation and knowledge base
* Collaborating with our team to identify and implement process improvements
**Essential Qualifications**
To be successful in this role, you will need:
* Excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner
* Analytical and holistic problem-solving skills, with the ability to think critically and creatively
* Experience with software and computers, with a strong understanding of technical concepts and terminology
* Ability to work on a team and collaborate effectively with colleagues and stakeholders
* Receptive to feedback, with a commitment to learning and improvement
* Strong problem-solving skills, with the ability to identify and resolve complex technical issues
* Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
**Preferred Qualifications**
While not required, the following qualifications would be an asset in this role:
* Experience in a customer support or technical support role, preferably in a software or technology company
* Knowledge of our products and services, or a willingness to learn and develop expertise
* Experience with software development, testing, or quality assurance
* Certification in a technical field, such as CompTIA A+ or Cisco CCNA
* Experience with Agile development methodologies and version control systems
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders
* Strong analytical and problem-solving skills, with the ability to think critically and creatively
* Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
* Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
* Ability to learn and adapt quickly, with a strong commitment to continuous learning and professional development
* Strong technical skills, with a strong understanding of software and computer systems
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Online courses and certification programs
* Conference and workshop attendance
* Opportunities for career advancement and professional development
**Work Environment and Company Culture**
We're proud to offer a dynamic and inclusive work environment that values collaboration, continuous learning, and work-life balance. Our team is passionate about creating a culture of inclusivity, diversity, and respect, and we're committed to fostering a workplace that's welcoming and supportive of all employees.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Salary: $69,000 per year, with opportunities for growth and advancement
* Benefits: Health, dental, and vision coverage, 401(k) contributions, paid vacation and sick leave, and more
* Perks: Home office stipend, company laptop and monitor, phone and utilities stipend, and more
* Work-life balance: Flexible work arrangements, including remote work options and flexible hours
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we'd love to hear from you. Please submit your resume, cover letter, and answers to the following questions:
* Why do you want to be a customer support agent?
* One of our values at blithequark is to Focus on Customer Impact. Describe a time when you creatively solved a problem for a customer.
* * If you don't have customer service experience, we are open to creative interpretations of "a customer."
Also, please choose one of the following questions and answer it in your cover letter. Please reply as if you were responding to an email from a blithequark customer.
* I'm a church plant. How can blithequark help me?
* I'm looking to use blithequark at my church, but it seems like you all do a lot! Where should I start?
Applications will be accepted until 9AM PST on March 3, 2025. We can't wait to hear from you!
Benefits
We love our team, and it's one of the core pillars we work off of every day, which is why we take care of you as best we can. Here are a few highlights, but you can find all our benefits
here.
- Salary Compensation: We start all of our support agents at $69,000 a year and have opportunities for you to level up to $91,000 with time and responsibilities.
- Company Laptop and Monitor - To be returned upon request or termination of employment.
- Home Office Stipend - $2,500 taxable allowance to set up your home office.
- Health Coverage - Ninety-five percent (95%) paid Health and 100% paid Dental and Vision coverage for you and your dependents, effective the first day of the month following your start date.
- 401K Contributions - Company 3.0% non-elective contribution to a 410(k) beginning at 90 days of employment.
- Paid Vacation—two weeks paid time off during your first year, and increases with longevity at the company up to three weeks.
- Paid Sick Leave—Seven days per year.
- Extra Fridays Off - Paid Fridays off in the summer and every other Friday off during non-summer months.
- Paid Holidays—11 Days. We observe a United States Holiday calendar and take a week-long winter break between Christmas Eve and New Year’s.
- Sabbatical - Paid month-long Sabbatical every five years.
- Phone & Utilities Stipend - Employees receive $300 every three months to help cover the bills.
- Co-working Stipend - This perk covers a maximum of $250/month if you work outside your home.
- Health Stipend - Employees can use up to $200/month for therapy, counseling, gym membership, etc.
- Charitable Giving Match - blithequark will match up to $2000 to a 501c3 of your choice.
- Continuing Education Allowance - Can be used for books, videos, courses, and conferences.
- Work from anywhere in the USA.
Work Environment
Over 80% of blithequark is remote. We appreciate the freedom and flexibility that come with working from home and promote remote culture and communication in everything we do.
That doesn’t mean we don’t value the connection that comes with working together in person. We provide several opportunities throughout the year to travel and connect with your teammates and work, serve, and celebrate together in person at our headquarters in Carlsbad, CA, or around the country as the opportunity presents itself!
How to Apply
After clicking "" below, please upload a PDF containing your resume, cover letter, and answers to the above questions.
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