Introduction to blithequark
At blithequark, we are dedicated to providing exceptional customer experiences and seamless data management solutions in the healthcare industry. As a leader in our field, we strive to make a positive impact on the lives of our patients, prescribers, and partners. Our team is passionate about delivering high-quality services, and we are now seeking an experienced Customer Support and Data Entry Specialist to join our dynamic team.
Job Overview
The Customer Support Coordinator (CSC) / Intake Coordinator (IC) role at blithequark is a unique hybrid position that combines customer support and data entry functionalities. As a key member of our team, you will be responsible for handling incoming customer service inquiries, researching and resolving problems, and creating and editing patient records in our database system. Your exceptional communication skills, attention to detail, and ability to work in a fast-paced environment will make you an invaluable asset to our team.
Key Responsibilities
- Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners in a professional and courteous manner
- Research and resolve problems in a timely and efficient manner, ensuring customer satisfaction and loyalty
- Assist callers by providing clear explanations and instructions, and transfer cases to the pharmacy partner when necessary
- Create and/or edit patient records in the database system, entering demographics, insurance information, and prescription details from incoming referrals
- Initiate outbound telephone calls to patients to collect additional information, explain benefit investigation outcomes, or follow up on pending cases
- Make outreach to prescribers via phone, facsimile, or mail to request additional information, provide benefit outcomes, or inform them of patient responsiveness issues
- Attach incoming facsimile images to new or existing patient records, ensuring accurate and up-to-date information
- Identify and escalate concerns received from patients, prescribers, partners, or insurance companies, ensuring prompt resolution and minimal disruption
- Generate letters and brochures for patients, prescribers, or partners, providing clear and concise information on our services and benefits
- Document the outcome of all interactions associated with the patient record into the database system, maintaining accurate and detailed records
- Adhere to quality, production, and turnaround standards associated with the assigned program, ensuring exceptional performance and customer satisfaction
Requirements and Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High school diploma or equivalent
- One or more years of experience in a highly skilled and fast-paced call center environment
- Call center experience in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs preferred, but not required
- Knowledge of medical terminology preferred, but not required
- Detail-oriented, with good analytical skills, verbal and written communication skills, and the ability to communicate with others at all levels
- Ability to multi-task, independently prioritize, and meet deadlines in a high call volume environment
- Excellent interpersonal and customer service skills, with a focus on customer satisfaction
- Ability and initiative to work independently or as a team member
- Ability to problem-solve and think critically
- Committed to high standards and accountability
- Ability to type at least 35 words per minute
- Ability to adapt to a dynamic work environment and learn quickly
- General computer knowledge, including proficiency in Microsoft Office applications, required
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Experience working in a healthcare or pharmaceutical environment
- Knowledge of medical terminology and healthcare regulations
- Experience with database management systems and data entry software
- Certification in customer service or a related field
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Customer Support and Data Entry Specialist, you will have access to:
- Ongoing training and professional development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and promotion
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is passionate about delivering exceptional customer experiences, and we strive to create a work environment that is:
- Supportive and collaborative
- Dynamic and fast-paced
- Inclusive and respectful
- Focused on customer satisfaction and loyalty
Compensation and Benefits
As a valued member of our team, you will be eligible for a competitive compensation package, including:
- A competitive salary and benefits package
- Opportunities for bonuses and incentives
- Comprehensive health and wellness programs
- Paid time off and holidays
- 401(k) or retirement savings plan
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Support and Data Entry Specialist role at blithequark. As a key member of our team, you will have the opportunity to make a positive impact on the lives of our patients, prescribers, and partners, while developing your skills and advancing your career in a dynamic and supportive environment. Apply now to join our team and take the first step towards a rewarding and challenging career at blithequark.
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