Join blithequark, a Pioneer in Family Management Technology, and Make a Meaningful Impact
blithequark is a trailblazing technology company dedicated to empowering families to thrive across various life circumstances. By integrating three leading family management brands, blithequark offers a comprehensive suite of solutions catering to diverse family needs. With a recent private investment round from Spectrum Equity, blithequark is poised to accelerate its growth and expand its reach to millions of families worldwide.
About blithequark and Its Family Management Brands
blithequark's portfolio includes three prominent family management brands: OurFamilyWizard, Cozi, and FamilyWall. Cozi is the leading family calendar and organizing app in the United States, boasting over 250,000 5-star ratings and serving millions of families. OurFamilyWizard is a SaaS technology platform that enables seamless co-parenting across households, with nearly one million parents and family law practitioners leveraging its features. FamilyWall, available in 9 languages, provides daily organization, planning, communication, and budgeting tools to families. Together, these platforms offer a holistic set of solutions for families of all types.
Customer Support Representative Role at blithequark
As a Customer Support Representative at blithequark, you will play a vital role in delivering exceptional technical and billing support to application users. You will serve as a primary point of contact between end-users and the development team, ensuring timely resolution of customer issues and providing valuable feedback to improve the overall user experience.
Key Responsibilities:
- Provide technical, account, and billing support for customers using the OurFamilyWizard mobile app and OurFamilyWizard.com
- Quickly resolve customer questions and requests in a friendly, professional manner
- Diagnose and report on technical glitches and share customer feedback with the development team
- Educate customers on OurFamilyWizard features and benefits, promoting a deeper understanding of the platform
- Maintain a working knowledge of all company products, services, and promotions to effectively support customers
- Stay up-to-date with Customer Support policies, procedures, and protocols to ensure consistency and excellence in support delivery
- Understand and profile customer needs to make recommendations for additional services, driving customer satisfaction and growth
Essential Qualifications and Skills:
To excel as a Customer Support Representative at blithequark, you should possess:
- A critical thinking mindset, with the ability to break down and resolve issues quickly and effectively
- Strong interpersonal skills, demonstrating patience and empathy towards customers and colleagues
- A collaborative approach, enjoying partnerships with cross-functional teams to resolve inquiries and share customer feedback
- A self-driven and curious nature, taking ownership of tasks and striving for continuous improvement
- A passion for helping families thrive, aligning with blithequark's mission and values
In terms of technical skills, you should have:
- A high level of web proficiency and strong computer skills
- Excellent communication skills, both written and verbal, with a focus on grammatical proficiency
- Proficiency in Microsoft Office and a solid understanding of Web, Android, and iOS platforms and operating systems
Preferred Qualifications and Experience:
While not mandatory, the following qualifications and experience are highly valued:
- Demonstrated experience in customer support, customer experience, or customer-facing roles
- Bachelors/Professional degree or equivalent experience
- Experience with error reporting tools like JIRA
- Experience with customer support tools like Zendesk
- Knowledge of the Family Law industry
Why Join blithequark?
blithequark offers a compelling work environment that combines a great mission, a growing team, and an amazing culture. By joining blithequark, you will:
- Contribute to a meaningful mission that creates a safe and productive environment for families to co-exist
- Be part of a growing team that continues to evolve and innovate, offering opportunities for meaningful contributions
- Experience a positive and supportive culture that values curiosity, inventiveness, and collaboration
Compensation, Perks, and Benefits:
blithequark provides a comprehensive benefits package, including:
- Full Medical: 100% premium coverage for employees and additional family members
- 401k: Up to 4% match with immediate vesting
- 12 weeks paid leave for all new parents
- 12 Paid Company Holidays + Paid Winter Break + Additional You Days
- Learning & Development stipend for employees
- Supportive and flexible working environment – work from anywhere!
Conclusion
If you are a motivated and customer-focused individual with a passion for helping families thrive, we encourage you to join blithequark as a Customer Support Representative. With a comprehensive benefits package, a supportive culture, and opportunities for growth, blithequark is an ideal workplace for professionals seeking a meaningful and rewarding career. Apply now to be part of our dynamic team and contribute to our mission of empowering families worldwide.
Apply Now