At blithequark, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. We work closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. As a leader in the public safety and government sector, blithequark is committed to improving the quality of life for all community members through our state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information.
We are seeking an experienced Customer Support Specialist - Policy to join our team at blithequark. As a Customer Support Specialist, you will be responsible for providing responsive support to first responder clients via phone, email, and chat. You will troubleshoot technical issues, document and categorize support tickets, and monitor feedback and trends for cross-departmental collaboration. The ideal candidate will have a strong background in software or SaaS technical support, excellent communication skills, and a desire to grow within the company.
To be successful in this role, you will need to possess excellent technical, communication, and problem-solving skills. You should be able to work well under pressure, prioritize tasks effectively, and maintain a high level of customer satisfaction. Additionally, you should be able to demonstrate a strong understanding of software or SaaS technical support principles and be able to apply this knowledge to resolve complex technical issues.
At blithequark, we are committed to staff growth and development and are looking to scale the impact of our work on the audience, as well as the company. As a Customer Support Specialist, you will have the opportunity to grow within the company and develop your skills and knowledge through internal training, access to LinkedIn Learning by request, mentorship programs, and other professional development opportunities. You will also have the chance to work on a variety of projects and collaborate with cross-departmental teams to drive business results and improve customer satisfaction.
Our team at blithequark is highly productive and works with urgency every day to serve the needs of public safety professionals. We celebrate successful collaborations, give praise publicly and frequently, want to learn from one another, and are dedicated to each member of the team maximizing their potential. We offer a collaborative and mission-driven work environment, comprehensive benefits package, and opportunities for professional development and growth.
We offer a competitive base salary, monthly, quarterly, or annual incentive, and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan. This role pays $24/hour which equivocates to $49,920 per year. We also offer health insurance, education benefits, and a collaborative and mission-driven work environment.
If you are a motivated and experienced customer support professional looking to join a dynamic and growing company, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist - Policy at blithequark, you will have the chance to make a difference in the lives of first responders and public safety professionals, while also developing your skills and knowledge and growing your career. Apply now to join our team and be a part of our mission to create safer communities and empower the individuals on the front lines.
To apply for this role, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team at blithequark.
blithequark is an Equal Opportunity Employer (EOE) and provides equal employment opportunities to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. We comply with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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