Introduction to blithequark
At blithequark, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with the maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we have received over 5 million surveys from clients each year across the consumer, business, and service provider area, making us a pioneer in customer listening and experience.
About the Role
We are seeking a highly skilled and experienced data entry and live chat professional to join our team at blithequark. As a key member of our crew, you will be responsible for assisting in the transformation and innovation of our end-to-end voice of the customer method. Your primary duties will include helping to develop and maintain our new voice of the customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics, our survey vendor. You will work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to achieve our goals.
Key Responsibilities
- Work closely with the application teams to outline, frame, and capture business needs, growing information of voice of the purchaser methods and leveraging the same to outline and transform the facts within the Cornerstone large data platform.
- Design and build a strong data model architecture to aid most fulfilling statistics processing and standardized metric definitions, allowing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case degree.
- Offer guidelines to enhance competencies to drive efficiency in computing programs using massive data ecosystem, powering consumer tale evaluation & elaboration, design and development of software program programs, checking out & builds automation tools.
- Proactively identify and automate manual tasks to improve best and efficiency, position entails operating closely with partners from GSN and AET to prioritize, define, increase, and test the statistics for various use cases as part of the VOC end to quit technique.
Essential Qualifications
To be successful in this role, you should have hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, development launch management, and troubleshooting understanding for data-driven tasks for a span of no longer less than 3+ years. This should involve active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables. You should also be familiar with the Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups.
Preferred Qualifications
- Experience working with large data ecosystems and transformational technologies.
- Strong understanding of data modeling and architecture.
- Excellent collaboration and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with Qualtrics and Cornerstone platforms.
Skills and Competencies
To excel in this role, you should possess strong technical skills, including proficiency in Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, and development launch management. You should also have excellent problem-solving skills, with the ability to analyze complex data and identify areas for improvement. Strong collaboration and communication skills are essential, as you will be working closely with various stakeholders to achieve our goals.
Career Growth Opportunities and Learning Benefits
At blithequark, we prioritize the growth and development of our colleagues, providing opportunities for career advancement and learning. You will have access to training and development programs, designed to enhance your skills and knowledge, and help you achieve your career goals. Our culture of innovation and continuous improvement means that you will be constantly challenged to learn and grow, and to contribute to the development of new and innovative solutions.
Work Environment and Company Culture
Our work environment is dynamic and fast-paced, with a focus on collaboration and teamwork. We value diversity and inclusion, and strive to create an environment where each person feels seen, heard, and valued. Our company culture is built on a foundation of integrity, respect, and empathy, and we are committed to making a positive impact on the communities we serve.
Compensation, Perks, and Benefits
We offer a competitive base salary, bonus incentives, and a range of benefits designed to support your holistic well-being. These include flexible working models, generous paid parental leave policies, free access to on-site health facilities, and confidential counseling aid through our Healthy Minds program. We also provide career development and education opportunities, to help you achieve your career goals and continue to grow and learn.
Conclusion
If you are a motivated and experienced data entry and live chat professional, looking for a new challenge and opportunity to grow and develop, we encourage you to apply for this role at blithequark. With our commitment to innovation, customer experience, and colleague well-being, we offer a unique and rewarding work environment that will challenge you to learn and grow, and provide you with the opportunity to make a real impact. Apply now to join our team and be part of our journey to lead the way collectively.
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