Introduction to arenaflex and the Role
arenaflex is a leading organization in the healthcare industry, dedicated to providing exceptional services in workers compensation utilization review. We are seeking an experienced Data Entry Coordinator to join our team, working remotely on a full-time basis. As a Data Entry Coordinator with arenaflex, you will play a vital role in managing the intake process for workers compensation utilization reviews, ensuring timely and accurate resolution of client issues, and maintaining effective communication with clients and their staff.
Key Responsibilities
In this critical role, you will be responsible for a range of duties, including:
- Managing daily interactions with clients and their staff, providing exceptional customer service and support.
- Resolving client issues in a timely and efficient manner, ensuring high levels of client satisfaction.
- Receiving and processing referrals from providers and adjusters, including prospective, retrospective, concurrent, reconsiderations, and appeals, via fax, email, or other channels.
- Entering referrals into proprietary software and following through on the review process until completion.
- Obtaining authorization from adjusters to proceed with reviews when required, ensuring compliance with protocols and state guidelines.
- Assigning utilization review requests to physician reviewers based on established protocols and state guidelines.
- Maintaining accurate and detailed logs, as required.
- Responding to telephone and email inquiries in a timely and professional manner, paying close attention to detail and ensuring high levels of accuracy.
- Participating in periodic, random quality assurance reviews of work for accuracy and adherence to protocol and best practices.
Essential Qualifications
To be successful in this role, you will need:
- At least 3 years of experience in utilization review in workers compensation, with a deep understanding of the process and relevant regulations.
- 2 years of experience in medical terminology, with the ability to accurately interpret and apply medical concepts and terminology.
- 3 years of experience in Microsoft Office, with proficiency in Word, Excel, and Outlook.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, staff, and other stakeholders.
- Strong attention to detail, with the ability to maintain high levels of accuracy and quality in a fast-paced environment.
- Ability to work independently in a remote setting, with minimal supervision, and to prioritize tasks and manage time effectively.
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working in a remote or virtual team environment, with the ability to collaborate and communicate effectively with colleagues and stakeholders.
- Knowledge of proprietary software used in utilization review, with the ability to quickly learn and adapt to new systems and technologies.
- Certification in utilization review or a related field, such as certified professional in utilization review (CPUR) or certified case manager (CCM).
Skills and Competencies
To succeed in this role, you will need to demonstrate the following skills and competencies:
- Communication skills: excellent verbal and written communication skills, with the ability to build strong relationships with clients, staff, and other stakeholders.
- Attention to detail: strong attention to detail, with the ability to maintain high levels of accuracy and quality in a fast-paced environment.
- Time management: ability to prioritize tasks and manage time effectively, with the ability to meet deadlines and deliver high-quality results.
- Technical skills: proficiency in Microsoft Office, with the ability to quickly learn and adapt to new systems and technologies.
- Collaboration: ability to work effectively in a team environment, with the ability to collaborate and communicate with colleagues and stakeholders.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Data Entry Coordinator, you will have access to a range of training and development opportunities, including:
- On-the-job training and mentorship, with the opportunity to learn from experienced colleagues and leaders.
- Formal training programs, including workshops, webinars, and online courses, to enhance your skills and knowledge in utilization review and related fields.
- Opportunities for career advancement, with the potential to move into leadership or specialized roles within the organization.
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and employee well-being. As a remote employee, you will be part of a virtual team, with the opportunity to connect with colleagues and stakeholders through regular video meetings, phone calls, and email.
Our company culture is built on the following values:
- Respect: we value and respect our employees, clients, and stakeholders, and strive to create a positive and inclusive work environment.
- Integrity: we operate with integrity, honesty, and transparency, and are committed to doing what is right for our clients and our organization.
- Excellence: we strive for excellence in everything we do, with a focus on delivering high-quality results and exceptional customer service.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Hourly rate: $18.00 - $25.00 per hour, depending on experience and qualifications.
- Benefits: dental insurance, health insurance, paid time off, and vision insurance.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment, with a strong focus on teamwork and employee well-being.
Conclusion
If you are a motivated and experienced Data Entry Coordinator, with a passion for utilization review and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity with arenaflex. As a remote employee, you will have the flexibility to work from home, with the opportunity to connect with colleagues and stakeholders through regular video meetings, phone calls, and email.
Don't miss out on this chance to join a dynamic and supportive team, with a strong focus on teamwork, collaboration, and employee well-being. Apply today to take the first step towards a rewarding and challenging career with arenaflex!
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