Introduction to American Express and the Role
At American Express, we believe that with the right support, individuals and organizations can advance in amazing ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. When you join American Express, you become part of a team that is dedicated to making a significant impact. We are now seeking an experienced Director of Client Management to lead our team in driving revenue growth and delivering exceptional customer experiences.
About the Company and Industry
American Express is a bank holding company that operates in the financial services industry. Our goal is to provide the world's best customer experience every day. We achieve this by working together as a team, leveraging our unique skills and perspectives, and embracing a culture of diversity, equity, and inclusion. As a leader in the industry, we are committed to innovation, customer satisfaction, and community engagement.
Job Summary and Key Responsibilities
The Director of Client Management will lead a team of senior client managers covering a portfolio of approximately 72 merchants in the Shipping, Cargo, and Wholesale Auto vertical. The successful candidate will have overall management responsibility and accountability for the strategy and execution of initiatives related to driving growth and revenue development. Key responsibilities include:
- Setting overall portfolio and industry strategy for the segment, driving profitable volume and revenue growth, utilizing in-depth knowledge of Merchant business and industry
- Leading as a dynamic and empathetic people leader, with a clear will to win as a team player and the ability to coach and develop talent
- Developing innovative B2B growth strategies through in-depth knowledge of the FinTech and B2B Automation space - and relevance to the Shipping, Cargo, and Wholesale Vehicle industry
- Negotiating profitable agreement structures and card acceptance agreements to expand relationships
- Defending the Merchant relationship, driving strong Net Promoter Scores through service and effective Merchant engagement strategies
- Driving highly analytical Merchant discussions to demonstrate the value Merchants receive from accepting American Express (in various channels) that drive that deliver value in each experience across all American Express interactions
- Building and leveraging relationships across American Express, with Sponsors, B2B Development, Pricing, Marketing, Legal, and other stakeholders to identify and implement solutions to grow net new volume and increase share within the accounts
Essential and Preferred Qualifications
To be successful in this role, you will need to have:
- Experience as a leader in relationship management with proven ability to develop strong client relationships, sell-in of innovative B2B projects and initiatives, and demonstrate tenacity to uncover new opportunities to grow
- A history of driving high-performing B2B sales or client management teams
- Knowledge and experience of payments with a preferred background in A/R and B2B Automation space
- Exceptional analytical and creative problem-solving skills; demonstrated financial acumen
- Solid executive presence with ability to lead and influence senior and C-level conversations
- Solid history of people leadership, with demonstrated ability to develop talent and work collaboratively across a wide variety of external and internal partners
- Solid project management skills, with exceptional ability to prioritize and drive results
- Excellent communication skills, both oral and written
- A motivated and enthusiastic team player and partner, with a strong will to win
Preferred qualifications include:
- Earlier knowledge and experience with selling B2B in Financial Services, Consulting, or Technology Sales
- MBA or advanced degree
Skills and Competencies Required for Success
To excel in this role, you will need to possess:
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to think strategically and drive growth initiatives
- Strong analytical and problem-solving skills
- Ability to work collaboratively across multiple stakeholders and teams
- Strong project management skills and ability to prioritize and drive results
- Knowledge of the payments industry and B2B automation space
Career Growth Opportunities and Learning Benefits
At American Express, we are committed to the growth and development of our employees. As a Director of Client Management, you will have access to:
- Comprehensive training and development programs
- Opportunities for career advancement and professional growth
- Networking opportunities with senior leaders and industry experts
- Access to industry-leading technology and tools
- A culture of innovation and experimentation
Work Environment and Company Culture
At American Express, we pride ourselves on our unique and inclusive company culture. As a Director of Client Management, you will be part of a team that values:
- Diversity, equity, and inclusion
- Collaboration and teamwork
- Innovation and experimentation
- Customer satisfaction and experience
- Community engagement and social responsibility
We offer a flexible work environment, with opportunities for remote work and flexible scheduling. Our offices are designed to foster collaboration and creativity, with state-of-the-art technology and amenities.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Base salary range of $35-$40 per year
- Additional incentives and bonuses
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- 401(k) matching program and retirement savings plan
- Flexible work arrangements, including remote work and flexible scheduling
- Opportunities for career advancement and professional growth
Conclusion and Call to Action
If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Director of Client Management at American Express, you will have the chance to make a significant impact on our business and drive growth and revenue development. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now!
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