Introduction to BJ's Wholesale Club
BJ's Wholesale Club is a leading membership-based warehouse club, dedicated to providing our members with exceptional service, convenience, and value. With over 34,000 team members across our Club Support Center, 235+ clubs, and eight distribution centers, we are committed to creating an inclusive and collaborative environment where everyone can thrive. Our mission is to deliver outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
Job Overview
We are seeking an experienced and motivated Front End Lead to join our team on a part-time basis in Mecklenburg, NY. As a Front End Lead, you will play a critical role in overseeing the frontline operations, coaching and developing team members, and ensuring excellent member service. You will be responsible for driving membership metrics, member engagement, speed, and productivity on the front end, while maintaining a safe and positive environment for both team members and members.
Key Responsibilities
- Supervise the front line, including cashiers, SCO, and membership desk, in the absence of the Front End Manager
- Model and provide excellent member service, while coaching, teaching, and developing team members to do the same
- Drive membership metrics through acquisition, retention, loyalty, and experience programs
- Train, coach, motivate, recognize, and provide input on evaluation of frontline team members on tasks, responsibilities, and expectations
- Utilize Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement
- Perform front-end responsibilities, including closing through POS, and member escalated service issues
- Act with a sense of urgency to ensure members are assisted in a timely and efficient manner
- Assist members with operations and technical difficulties
- Collect payments via cash, check, or other charge payments from customers
- Issue receipts, refunds, credits, or change due to members
- Stay up-to-date on all merchandise promotions, advertisements, and product information
- Discount purchases by scanning and redeeming coupons
- Supervise the cleanliness of the front of club member servicing areas
- Ability to navigate within system applications and utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations
Essential Qualifications
- Prior leadership experience preferred
- Prior membership or sales knowledge and experience preferred
- Prior cashier experience preferred
- Basic math skills required
Preferred Qualifications
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and decision-making skills
- Ability to lift objects up to 30 pounds and move heavy and/or awkward objects greater than 30 pounds with assistance
Skills and Competencies
- Leadership and team management skills
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and decision-making skills
- Basic math skills and ability to operate a point-of-sale system
- Ability to navigate within system applications and utilize online task management system (MyWork)
Career Growth Opportunities and Learning Benefits
At BJ's Wholesale Club, we are committed to providing our team members with opportunities for growth and development. As a Front End Lead, you will have the opportunity to develop your leadership and management skills, while working in a dynamic and fast-paced environment. You will also have access to training and development programs, including our club-level training process, to help you succeed in your role and advance your career.
Work Environment and Company Culture
Our company culture is built on a foundation of inclusion, diversity, and respect. We believe in creating a positive and supportive work environment, where everyone can thrive and be their authentic selves. As a Front End Lead, you will be part of a collaborative and dynamic team, working together to deliver exceptional service and convenience to our members.
Compensation, Perks, and Benefits
We offer a competitive salary range of $17.50-$21.88 per hour, as well as a range of benefits, including:
- Generous time off programs, including vacation, personal, holiday, sick, bereavement leave, and jury duty
- Benefit plans, including medical, dental, and flexible spending accounts
- Opportunities for career growth and development
- A collaborative and inclusive work environment
- Recognition and reward programs for outstanding performance
Conclusion
If you are a motivated and experienced leader, with a passion for delivering exceptional customer service and driving business results, we encourage you to apply for this exciting opportunity. As a Front End Lead at BJ's Wholesale Club, you will have the opportunity to develop your skills, advance your career, and be part of a dynamic and inclusive team. Don't miss out on this chance to join our team and make a difference in the lives of our members. Apply now and take the first step towards a rewarding and challenging career with BJ's Wholesale Club.
Apply Now