Experienced Full Stack Customer Service Representative - Outreach Specialist for Remote Healthcare Operations

Join Our Innovative Team at Workwarp

At Workwarp, we're revolutionizing the way healthcare providers and hospitals interact with their patients. As a Remote Customer Service Representative - Outreach Specialist, you'll play a vital role in shaping the future of our industry. With a competitive salary and a dynamic work environment, we're looking for a talented individual to join our team and help us achieve our goals.

About the Role

We're seeking an experienced Customer Service Representative with a strong background in call center operations and a passion for delivering exceptional customer experiences. As an Outreach Specialist, you'll be responsible for handling high-volume telephonic traffic with hospitals and providers on behalf of our healthcare clients. Your primary goal will be to schedule or secure the delivery of medical records from across the country, while maintaining a professional demeanor and ensuring seamless communication with our clients.

Key Responsibilities

• Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval
• Retrieve medical record images from provider facilities efficiently and professionally
• Manage documentation requests and scheduling of document exchange
• Follow-up on outstanding document requests that are past due
• Document all communications in our system
• Types and transmits correspondence as necessary
• Process records and documentation according to Company standards
• Provide EOD update and report to supervisor after completing an onsite retrieval appointment
• Minimize interruption to provider office while observing HIPAA standards and regulations

Required Knowledge and Skills

To succeed in this role, you'll need to possess the following skills and knowledge:

• Able to navigate Windows-based screening system effectively
• Basic knowledge of Microsoft Office products
• Understand customer service processing requirements
• Place and receive calls via computer interface
• Track/monitor/retrieve information on calls
• Understands the management of call queues and has some experience in it
• Familiar with components of standard Medical Records
• 2+ years of experience working in a professional office environment
• Relevant call center experience, healthcare industry a strong plus

Preferred Qualifications

We're looking for candidates with the following qualifications:

• Call center background
• Telephone Etiquette
• Excellent customer service skills
• Data Entry Skills
• Intermediate knowledge of Outlook, Teams, Word, and Excel

Work Environment and Culture

As a Remote Customer Service Representative - Outreach Specialist, you'll be working from the comfort of your own home, with a flexible schedule and the opportunity to work with a dynamic team. Our company culture values innovation, collaboration, and customer satisfaction, and we're committed to providing a supportive and inclusive work environment.

Compensation and Benefits

We offer a competitive salary of $17 per hour, with opportunities for career growth and professional development. Our benefits package includes:

• Flexible scheduling
• Remote work opportunities
• Opportunities for career growth and professional development
• Competitive salary and benefits package
• Clean background required

Contract and Start Date

This is a 5-6 month contract to start, with the possibility of converting to a permanent employee based on performance and program need. The start date is January 13, 2025, and the schedule is 9:00AM to 5:30PM Central time.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply today! Click the link below to submit your application, and we'll be in touch soon.

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Simple Application Process

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!

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