Are you a people person with a passion for helping others? Do you have a knack for problem-solving and a love for pets? If so, we may have the purr-fect opportunity for you! Chewy, a leading e-commerce retailer in the pet industry, is seeking a highly motivated and customer-centric Customer Service Representative to join our award-winning team.
**About Us**
At Chewy, we're revolutionizing the pet industry by providing an unparalleled customer experience. Our team is dedicated to delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be the face of our company, working directly with customers to resolve their queries and concerns. If you're passionate about pets and have a knack for building strong relationships, we want to hear from you!
**What You'll Do**
As a Customer Service Representative, you'll be responsible for:
* Engaging directly with customers via phone, email, or chat to resolve their queries and concerns
* Researching and problem-solving to determine the best solutions for customers
* Operating with empathy, understanding, and kindness to customers and team members alike
* Utilizing active listening skills to ensure that customers feel heard and valued
* Collaborating with team members across various levels of the organization to contribute to a culture of collaboration and customer-centricity
* Participating in ongoing training and development to enhance your skills and knowledge
**What You'll Need**
To be successful in this role, you'll need:
* 2 years of customer service experience
* Excellent communication skills (written, verbal, and listening) in a written assessment
* Ability to multi-task and perform well in a fast-paced environment
* Proficiency in using computers, including data entry and rapid navigation through systems and the internet
* Ability to adapt to change and flexibility to shift schedule and work overtime as needed
* Proven ability to maintain confidentiality and secure sensitive information
* High school diploma or equivalent
* Ability to pass a background check
**Technical Requirements**
To ensure a seamless customer experience, you'll need:
* A dedicated workspace with a computer, monitor, keyboard, mouse, headset, and webcam
* A reliable wired, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed)
* A cell phone or tablet for two-factor authentication through Okta Verify
**Why Chewy Customer Service?**
At Chewy, we're committed to creating a culture that empowers our team members to become their best selves. As a Customer Service Representative, you'll enjoy:
* Competitive wages and benefits, including medical and dental insurance, 401k, and more
* Ongoing training and development to enhance your skills and knowledge
* Opportunities to grow and advance in your career
* A culture of collaboration and customer-centricity
* A supportive and inclusive work environment
**Our Culture**
At Chewy, we're a team of passionate and driven individuals who are dedicated to making a difference in the lives of pets and their owners. Our culture is built on the following values:
* **YOU BELONG**: We're a place where you can be your authentic self and bring your unique perspectives to the table.
* **YOU CAN GROW**: We're committed to helping you develop your skills and knowledge to achieve your career goals.
* **YOU CAN MAKE A DIFFERENCE**: We encourage you to be curious, ask questions, and bring ideas forward to make a positive impact.
* **YOU WILL GET SUPPORT**: We're committed to providing ongoing training and development, resources, and opportunities to help you succeed.
* **YOU WILL GET REWARDED**: We offer competitive wages, benefits, and perks to show our appreciation for your hard work and dedication.
**Equal Opportunity Employer**
Chewy is committed to equal opportunity and values diversity and inclusion in all aspects of our business. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
**How to Apply**
If you're passionate about pets and customer service, we want to hear from you! Apply now and join our team of dedicated and driven individuals who are making a difference in the lives of pets and their owners.
Apply Now
Apply Now