Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Desktop Support Specialist. In this role, you will be the go-to expert for troubleshooting, resolving, and preventing technical issues that impact our customers and internal stakeholders.
**About blithequark**
blithequark is a leading innovator in the entertainment industry, pushing the boundaries of what's possible in storytelling, technology, and customer experience. Our commitment to excellence is reflected in our cutting-edge products, services, and people. As a Desktop Support Specialist, you will be part of a talented team that shares your passion for delivering exceptional results and making a lasting impact.
**Your Role**
As a Desktop Support Specialist, you will provide high-performance operations support in a start-up environment, specializing in troubleshooting, research, diagnosis, reporting, and resolution of technical issues related to Windows, SCCM, CentOS Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. You will help our customers in an efficient, professional, courteous, and proactive way, ensuring their expectations are met and exceeded.
**Key Responsibilities**
* Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
* Manage end-user expectations and system troubles using technical and customer service skills.
* Control the fundamentals of IT security protocols (account management, etc.).
* In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment.
* Administer mail structures, device installation and configuration, printing structures, set up of third-party software.
* Set up and improve PC structures in a networked environment with minimal user interruption.
* Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems.
* Examine current strategies, identify areas for improvement, and advise viable solutions.
* Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional capacity.
* Control break-restoration expectations with staff and communicate adjustments accordingly.
* Research and recommend hardware and software solutions as needed.
* Troubleshoot and repair, or set up for repair of defective computer equipment.
* Successfully communicate status of problems and initiatives in progress to concerned parties on a timely basis.
* Identify and advise solutions to technical problems as needed.
* Record and communicate machine guide issues with end-users, IT team members, and management.
* Carry out unique projects as needed.
**Requirements**
To be a contributing member of our team, you will have a combination of the following skills:
* Degree or Bachelor's degree in Computer Technology or equivalent, or years of desktop support experience in a fast-paced production environment.
* Excellent understanding of technology and the role of the patron in relation to the larger IT infrastructure.
* Strong skills in Linux running structures (CentOS broadly speaking). Command line experience required. Remote control and scripting experience beneficial.
* Windows 7 or 10 operating systems experience a plus.
* Experience helping 3-D artists and software developers or working in a creative environment is a plus.
* Ability to communicate in a professional and pleasant way with co-workers.
* Tremendous technical, verbal, and written skills.
* Self-starter, active, strong organizational skills, and ability to prioritize workload.
* Team player that strives to maximize team/department performance.
* Element-oriented and able to handle a variety of tasks in an efficient way.
* Capable of managing time successfully, triaging, and prioritizing based on manufacturing desires.
* Capable of lifting 22kgs on a regular basis.
* Must be willing to participate in a rotating on-call schedule.
**What We Offer**
As a Desktop Support Specialist at blithequark, you will enjoy a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Some of the benefits you can expect include:
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible work arrangements and remote work options
* Comprehensive training and onboarding program
* Opportunities for professional certifications and education assistance
**How to Apply**
If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
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