Introduction
Are you ready to embark on a journey of endless possibilities, both in your career and personal life? Join the blithequark family and get ready to explore new horizons, grow your skills, and become the best version of yourself. As you start this new adventure, you'll tackle challenges with adaptability and finesse, mastering new skills and advancing your career while having fun. At blithequark, we believe in work-life balance and offer a dynamic work environment that supports your personal and professional growth.
About blithequark
blithequark is a leading player in the aviation industry, renowned for its commitment to excellence and customer satisfaction. With a global presence, we offer a wide range of services and products that cater to the diverse needs of our customers. Our company culture is built on the principles of innovation, teamwork, and integrity, and we're dedicated to creating a work environment that's inclusive, supportive, and rewarding.
Job Summary
We're looking for an experienced IT Technician to join our Data Technology Group within the Data Technology Division. As a Technician, you'll be responsible for providing technical support to end-clients, resolving hardware and software issues, and maintaining computer systems and peripherals. This is a remote job opportunity that offers a competitive salary of $26/hour and a comprehensive benefits package.
Key Responsibilities
- Resolve and close tickets/work orders supporting end-client workstations and peripherals
- Address client care issues raised from the Helpdesk
- Contribute to workstation projects (global installations/updates) as a project team member
- Remotely diagnose and resolve requests using remote tools
- Investigate and collaborate with different departments to assist with system-related issues
- Record client interactions in incident management system including asset management
- Recover data from hard drives or perform data migration
- Maintain remote access for virtual private network availability as well as remote/broadband network for workstations
- Install and configure local and network-based printers
- Perform preventative maintenance
- Work various shifts, including evenings, weekends, and holidays, and travel as required
- Follow management direction, complying with IT policy and procedures
- Perform other duties as assigned
Requirements
Essential Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent work experience/training
- 2 years of hands-on IT work experience supporting and resolving various computer workstation software and hardware issues
- Firsthand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications
- A+ certification
- MCSE/MCP certification
- Previous IT infrastructure experience in an Airline/Airport environment
Skills and Competencies
- General knowledge of all Windows-based operating systems, including Windows 10
- Knowledge of workflow and ticketing systems
- Understanding of VPN network and ability to troubleshoot issues
- Ability to work independently and act in a cooperative, team-based environment
- Ability to lift at least 50 lbs
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:
- Medical benefits: Access to health, dental, prescription, and vision benefits from day one
- Health Programs: Wellness programs that provide tools, resources, and support to help you be your best self
- 401(k) Program: Available upon hire, with employer contributions available after one year
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more
Why Join blithequark?
At blithequark, we believe in fostering a culture of inclusion and diversity. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, suppliers, communities, and investors, helping colleagues reach their full potential and creating an inclusive work environment that addresses and surpasses the issues of our diverse world.
If you're ready to feel a sense of pride and fulfillment as you contribute to keeping the world's largest carrier running smoothly, we invite you to join our team. Apply now and take the first step towards an exciting and rewarding career with blithequark!
Don't miss this opportunity to be part of a dynamic team and take your career to new heights. Apply now and join the blithequark family!
Apply Now