Join the blithequark Team: Where Customer Experience Meets Innovation
blithequark is a forward-thinking global organization that has earned numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." We're a diverse team of over 440,000 game-changers from 70+ countries, united by our passion for delivering exceptional customer experiences and tech-powered innovation. We're now looking for talented individuals to join our team as Technical Support / Customer Service Representatives, working from the comfort of their own homes.
A New Career Powered by You
Are you looking for a "work from home" career change with a company that prioritizes people-first culture and genuine sense of belonging? Do you have a passion for providing outstanding customer service experiences? Look no further! As a remote Technical Support / Customer Service Representative at blithequark, you'll be part of an organically diverse team that supports each other's success and well-being. You'll have the opportunity to work with the world's best-known brands, helping them improve their businesses through exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
At blithequark, we believe in nurturing our people's growth and development. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within! You'll have access to:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
What You Will Do in This Role
As a Technical Support / Customer Service Representative working from home, you will:
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Offer additional products and/or services
- Deliver expert customer experiences…with a smile
Your Qualifications
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- The ability to work an evening or overnight schedule
- Technical support experience preferred
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
What's in It for You
At blithequark, we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll also be provided with:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for blithequark Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." As a valued member of our team, you'll have the opportunity to:
- Work with a global leader in customer experience and tech-powered innovation
- Be part of a diverse and inclusive team that supports each other's success and well-being
- Develop new skills and expertise through our Learning and Leadership Development programs
- Enjoy a range of benefits and perks, including paid training and performance-based incentives
- Make a real difference in the lives of our customers and contribute to our mission of delivering exceptional customer experiences
blithequark is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status.
Don't miss this opportunity to join our team and start your journey with blithequark! Apply today and take the first step towards a rewarding and challenging career in technical support and customer service.
Apply Now and Join the blithequark Team!
Apply Now