Join the blithequark Team as an Air Customer Service Agent
blithequark is seeking a highly skilled and customer-focused Air Customer Service Agent to join our team remotely in the US. As an integral part of our customer service operations, you will be responsible for providing exceptional support to our guests and travel partners, ensuring seamless travel experiences. If you have a passion for delivering outstanding customer service, and experience in the travel and hospitality industry, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a leading player in the travel and hospitality industry, operating a fleet of cruise ships and offering unforgettable experiences to our guests. Our company is built on a foundation of strong values, including a commitment to compliance, environmental protection, and the health, safety, and well-being of our guests, employees, and the communities we serve. We pride ourselves on our culture of "Stronger Together," which emphasizes teamwork, integrity, and fairness.
Key Responsibilities
- Respond to phone calls, chat messages, emails, and voicemails from guests, travel agents, and airlines regarding air travel issues, providing accurate and timely solutions.
- Amend major schedule changes, perform ticketing activities (issuance, refunds, exchanges, etc.), and manage Passenger Name Records (PNRs) to ensure seamless travel experiences.
- Certify all air tickets issued for passengers taking a flight by updating the ticket match exception report, and assign ancillary services to guests when requested.
- Process guest entertainment, crew executive travel, VIP requests, and provide communication to port agents, hotels, and ground transportation.
- Research air schedules booked for crew outside of budget, process last-minute crew changes, and provide next port protection coverage (flight re-accommodation) as needed.
- Communicate effectively with customers, co-workers, and management to reduce communication-related work errors and consistently deliver on commitments to drive customer satisfaction.
- Demonstrate commitment to our core values through behaviors and performance, exhibiting integrity, fairness, and professionalism in everyday conduct.
Requirements
Essential Qualifications
- Experience in the travel and hospitality industry, preferably in a high-volume call center environment.
- Proficient in Microsoft Word, Excel, and Outlook, with excellent phone and customer service skills.
- Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
- Knowledge of the Sabre airline reservation system, including creation of air bookings, ticketing, exchanges, pricing, routing, and queue processing.
- Must be legally authorized to work in the United States; blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
Preferred Qualifications
- Previous experience in the airline or travel industry, with a strong understanding of airline operations and regulations.
- Familiarity with customer relationship management (CRM) software and other travel industry systems.
- Excellent problem-solving and analytical skills, with the ability to work in a fast-paced environment.
What We Offer
Compensation and Benefits
- Competitive base hourly range: $15.91 to $21.49, depending on qualifications and experience.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- 401(k) plan with company match, and employee stock purchase plan.
- Cruise and travel privileges for you and your family, including opportunities to explore new destinations.
- Training and professional development opportunities, including tuition and professional certification reimbursement.
- Rewards and incentives program, recognizing and rewarding outstanding performance.
Work Environment and Culture
- 100% remote work opportunity, with flexible scheduling and work-from-home arrangements.
- Collaborative and dynamic work environment, with a team of experienced and customer-focused professionals.
- Opportunities for career growth and advancement, with a strong commitment to employee development and well-being.
- blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion in the workplace.
How to Apply
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
blithequark is an Equal Opportunity Employer
blithequark is committed to diversity, equity, and inclusion in the workplace, and welcomes applications from qualified candidates of all backgrounds. We are an equal opportunity employer, and do not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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