Experienced Full-Time and Part-Time On-Site to Work from Home Customer Service Representative - Commercial and Public Sector Support at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences

Blithequark is seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our support team, you will have the opportunity to work with some of the most recognizable brands in the world, providing top-notch customer service, technical support, and sales. This is an excellent chance to start your career with a leading company and grow with us.

About Blithequark

Blithequark is a leading provider of business process outsourcing, staff augmentation, contact center customer services, and IT services. We help companies take on their CX and DX challenges, delivering exceptional experiences and driving optimal performance. With a diverse lineup of tech-enabled business services operating companies, we are committed to driving modernization through digitalization.

Job Summary

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. As a Customer Service Representative at Blithequark, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products and process-related inquiries, and professionally represent our clients.

Key Responsibilities

• Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology
• Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience
• Listen to and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade customers
• Explain and position products and processes when interacting with customers
• Appropriately escalate customer dissatisfaction
• Ensure first-call resolution through problem-solving and effective call handling

Candidate Qualifications

Required Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation, including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

What We Offer

Compensation and Benefits

We offer competitive compensation and total rewards to ensure that our employees are valued and recognized for their contributions. Our standard starting compensation is commensurate with experience, and regular reviews and raises are awarded based on tenure and performance.

• Paid time off
• Paid holidays
• Paid training opportunities
• Regular daily, weekly, and monthly incentives, including monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars
• Medical, Dental, and Vision Coverage Options
• Advancement opportunities
• Fun, engaging work environment
• Casual dress code

Career Growth Opportunities

At Blithequark, we are committed to the growth and development of our employees. We offer industry-leading training to ensure that you have the skills and knowledge needed to succeed in your role. Our employees have opportunities to advance to Supervisor, Trainer, Talent Acquisition, and Operations Management positions.

Work Environment and Culture

Our work environment is professional, yet engaging and fun. We value diversity and inclusion and strive to create a workplace where all employees feel welcome and respected. Our culture is built on the principles of teamwork, customer focus, and continuous learning.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position, must be willing to submit up to a Level II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

Reasonable Accommodation

Blithequark is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If reasonable accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

Blithequark is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Apply Now

If you are a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity at Blithequark. Join our team and help us deliver exceptional customer experiences!

Apply Now