About Blithequark and This Role
Blithequark is a pioneering healthcare technology company dedicated to delivering innovative solutions that enhance the quality of patient care and experience. Our mission is to bridge the gap between patients, providers, and technology, ensuring seamless interactions and outstanding support. We are seeking a compassionate and skilled Customer Care Advocate to join our team, providing exceptional service to patients and providers through our device wear process.
As a Customer Care Advocate at Blithequark, you will serve as a vital liaison between patients, providers, and our business operations. Your primary responsibility will be to offer superior customer care, addressing inquiries, and resolving issues related to our products and services. You will work in a fast-paced, collaborative environment where enthusiasm for delivering top-notch healthcare innovations drives our team.
Key Responsibilities and Duties
- Provide exceptional customer care by troubleshooting patient and provider issues related to products, services, and enrollment.
- Respond to inquiries, complete daily tasks, and offer verbal and written information to external and internal customers and accounts.
- Maintain a positive attitude and working relationship with all customers, patients, and Blithequark associates.
- Ensure CRM compliance with processing and documentation.
- Manage tickets and emails in a timely manner.
- Handle inbound and outbound calls as assigned.
- Participate in meetings and training sessions in a Zoom environment on camera.
General Experience and Skills
- Provide clear, proactive verbal and written communication to internal and external requests.
- Drive a patient and client-driven environment.
- Understand sensitive information, HIPAA, and privacy requirements, including maintaining a secure home office environment.
- Display attention to detail for all activities and documentation tasks.
Qualifications
We are looking for candidates with:
- Preferred experience in a fast-paced patient or healthcare provider-focused environment.
- Minimum of 2+ years of customer service experience in a high-volume environment (60+ activities per day).
- Preferred experience in healthcare or medical device companies (non-insurance based).
- Proficiency with Microsoft Office, especially Outlook, Word, Excel, and PowerPoint.
- Experience with Customer Relationship Management software, preferably Salesforce.com.
- Demonstrated ability to understand and meet individual level metrics.
- Flexibility, adaptability, and a positive attitude in a fast-paced growth company environment.
- Strong evidence of excellent customer service via phone, email, fax, or web modalities.
- Commitment to helping people and resolving issues with independent thinking and sound judgment.
- Strong commitment to quality.
- Patience and professionalism in stressful situations.
- Candidates must possess strong verbal and written English communication skills and a strong skillset in keyboarding (40 WPM) and website/program navigation.
Work Environment and Requirements
Blithequark offers a unique work-from-home opportunity with the following requirements:
- High-speed internet (over 50 MBPS for upload and 150 MBPS for download).
- A secure environment for all related activities.
- Dedicated desk space for a laptop and two monitors.
Occasionally, in-office attendance may be requested for training, meetings, or other development opportunities, with advanced notice.
Performance Metrics and Expectations
Key performance metrics include:
- Attendance.
- Quality scores.
- Unavailable time and adherence to schedule.
- HIPAA and privacy escalations.
- Average call wrap time, productivity, and average call handle time.
Compensation, Benefits, and Perks
Blithequark offers a comprehensive compensation package, including:
- Competitive salary.
- Excellent benefits (medical, dental, vision) starting on the first day.
- Health savings account employer contributions.
- Cafeteria plan pre-taxed benefits.
- Travel reimbursement for medical care.
- Non-contributory basic life insurance and short/long-term disability.
- Emotional health support.
- Legal, financial, and identity theft referral assistance.
- Paid parental leave, holidays, and PTO.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Pet insurance discount.
- Unlimited LinkedIn Learning classes.
Career Growth and Learning Opportunities
At Blithequark, we are committed to the growth and development of our employees. We offer:
- Regular training and development programs.
- Opportunities for career advancement.
- A collaborative and supportive work environment.
Why Join Blithequark?
By joining our team, you will be part of a dynamic and innovative company that is shaping the future of healthcare technology. You will have the opportunity to make a meaningful impact on patients' lives, work with a talented team, and enjoy a comprehensive compensation package and benefits.
If you are passionate about delivering exceptional customer care and are looking for a challenging and rewarding role, we encourage you to apply to Blithequark today!
Apply Now