Experienced Full-Time Customer Service Representative - National Remote Opportunity with Comprehensive Benefits and Career Growth

Join the blithequark Team: Where Compassion Meets Innovation in Healthcare

blithequark is a global organization dedicated to delivering care and harnessing technology to help millions of people live healthier lives. As a Customer Service Representative, you will be an integral part of our team, working remotely from anywhere in the U.S. to connect people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, offering talented peers, comprehensive benefits, and career development opportunities. We invite you to join us in making an impact on the communities we serve and advancing health equity on a global scale.

About the Role

This is a full-time position, requiring 40 hours of work per week, Monday through Friday. As a Customer Service Representative, you will have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 a.m. - 10:00 p.m. EST. Occasional overtime may be necessary to meet business needs.

Key Responsibilities:

• Answer incoming phone calls daily from patients and identify the type of assistance the customer needs.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed.
• Research issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma / GED.
• Must be 18 years of age or older.
• 1 year of customer service experience.
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 a.m. - 10:00 p.m. EST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1 year of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
• Prior healthcare experience.

Telecommuting Requirements:

• Ability to keep all company-sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
• Proficient conflict management skills to resolve issues in a stressful situation.

What We Offer

At blithequark, we believe in rewarding and recognizing our employees' performance in an environment that challenges them and provides clear direction on what it takes to succeed in their role. We offer:

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution (all benefits are subject to eligibility requirements).
• Weeks of on-the-job training aligned with your schedule.
• Career development opportunities and growth potential.
• A culture guided by diversity and inclusion.

Compensation

For California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, or Washington, D.C. residents, the hourly range for this position is $16.00 - $28.27 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. blithequark complies with all minimum wage laws as applicable.

Our Mission and Values

At blithequark, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity and Inclusion

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Join Our Team

If you are passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to work remotely, grow your career, and be part of a team that is shaping the future of healthcare.

Don't miss this chance to start Caring. Connecting. Growing with blithequark!

Apply Now