Join the Blithequark Team: Making a Difference in Healthcare
Blithequark is revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. As a leader in the industry, we're dedicated to making healthcare more responsive, affordable, and equitable. Our team of highly skilled Care Advisors plays a vital role in serving and managing special needs for our members and their family members. We're now seeking a compassionate and skilled Healthcare Customer Advisor – Special Needs to join our Family Engagement Center on a full-time basis.
About the Role
As a Healthcare Customer Advisor – Special Needs at Blithequark, you'll have the opportunity to deliver an extraordinary experience to family members who need an ally. You'll serve as an ongoing resource, providing guidance and community resources during key transition times throughout the family's journey. Your primary responsibilities will include:
- Providing holistic family support to members with special needs, owning end-to-end resolution of issues.
- Serving as an ongoing point of contact for members, primarily via phone, email, chat, or text, delivering compassionate support and creating a memorable, positive experience.
- Creating and building ongoing relationships with members and teammates.
- Making decisions independently and solving problems creatively using sound judgment and critical thinking.
- Consistently following through on commitments and framing realistic expectations for members.
- Planning, prioritizing, organizing, and completing work to meet established objectives for our families.
- Managing project time to ensure follow-up and outreach work is completed in a timely manner.
- Focusing on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
- Anticipating member needs and proactively seeking out external and internal resources or partners to add unexpected value for the member.
- Determining appropriate referrals to other programs/services as needed.
- Providing high-quality member experience as reflected in post-contact surveys and member feedback.
Requirements and Qualifications
To succeed as a Healthcare Customer Advisor – Special Needs at Blithequark, you'll need:
Essential Qualifications:
- High School Diploma / GED or equivalent work experience.
- 1+ year of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST.
- Must be 18 years of age or older.
Preferred Qualifications:
- 1+ year of A4Me or 3+ months of Quick Assist experience.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience within a member-focused healthcare environment.
- Experience within a service delivery capacity (e.g., social services, caregivers, hospitality, social work, sales, non-profit agencies).
Skills and Competencies
To excel in this role, you'll need:
- Passion for helping individuals and families of children with special needs.
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless with solving issues and providing support.
- Critical thinking and problem-solving skills.
- Self-starter abilities and thrive in ambiguity without established processes.
- Motivation to improve processes.
- Strong written and verbal communication skills.
- Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language.
- Ability to work well within a team.
- Strong focus on putting member's needs at the center of decisions.
- Drive to add value by delivering more than customers expect.
- Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
- High emotional intelligence.
What We Offer
At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Healthcare Customer Advisor – Special Needs, you'll enjoy:
- Comprehensive 18-week paid training program.
- Opportunities for career growth and professional development.
- Competitive compensation and benefits package.
- Flexible remote work arrangement with a dedicated work area.
- Recognition and rewards for outstanding performance.
- A diverse and inclusive work environment that values equity and social responsibility.
Our Culture and Values
At Blithequark, we believe that everyone deserves the opportunity to live their healthiest life. We're committed to creating a healthier atmosphere by:
- Mitigating our impact on the environment.
- Enabling and delivering equitable care that addresses health disparities and improves health outcomes.
- Fostering a culture of diversity, equity, and inclusion.
- Providing opportunities for growth and development.
How to Apply
If you're passionate about making a difference in the lives of individuals and families with special needs, we encourage you to apply for this exciting opportunity. As a valued member of our team, you'll have the chance to:
- Make a positive impact on the lives of millions of people.
- Develop your skills and expertise in a supportive and inclusive environment.
- Enjoy a comprehensive benefits package and competitive compensation.
- Be part of a dynamic and diverse team that values equity and social responsibility.
Don't miss this chance to join our team and start doing your life's best work. Apply now to become a Healthcare Customer Advisor – Special Needs at Blithequark!
Apply Now