Introduction to DoorDash and Our Mission
At DoorDash, we are driven by our mission to empower local economies, and this mission shapes how we move quickly, learn, and emphasize making significant decisions that show empathy for our range of customers — from Dashers to merchant partners to buyers. As a technology and logistics company that started with door-to-door delivery, we are now expanding our horizons and looking for talented individuals like you to join our team and help us grow from a company known for delivering food to a company that people go to for all possible goods.
About the Role: Collections Analyst
We are excited to offer a unique opportunity for a skilled Collections Analyst to join our rapidly growing Accounting team in Mexico City, with ample growth opportunities and the chance to be part of a dynamic Accounts Receivable (AR) team. As a Collections Analyst, you will play a crucial role in supporting accounts receivable, including collections, dispute resolution, and customer care. Your work will directly impact key financial metrics such as DSO, % past due, and bad debt.
Key Responsibilities:
- Administer collection of past due invoices primarily through calls and emails
- Research and resolve invoice/payment repayment discrepancies, past due invoices, credits, on account cash, and more
- Investigate credits for pricing discrepancies and questions
- Resolve line and general inbox customer inquiries
- Build and maintain loyal relationships with clients
- Monitor customer misconduct and report material payment delays to the immediate manager
- Continuously assess the processes and systems used and plan informed suggestions for improvements
- Maintain accurate, organized, and complete customer records that help with offering better support to our clients
Essential Qualifications:
To be successful in this role, you should have:
- Excellent English skills (Verbal and Written)
- Bachelor's degree in Finance/Accounting
- 3 years of collection experience in a shared service environment supporting North American clients
- Proven track record of successfully managing collections and reducing AR aging balances
- Advanced negotiation skills
- Advanced Excel skills
- Netsuite and third-party collection software (Get Paid High Range) is a plus
Preferred Qualifications:
While not required, the following qualifications are preferred:
- Prior experience working in a remote or virtual team environment
- Familiarity with accounting software and systems
- Certification in accounting or a related field
Skills and Competencies:
To excel in this role, you should possess:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits:
At DoorDash, we are committed to supporting our employees' growth and development. As a Collections Analyst, you will have access to:
- Professional development opportunities, including training and education programs
- Mentorship and coaching from experienced professionals
- Opportunities to take on new challenges and responsibilities
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture:
At DoorDash, we pride ourselves on our company culture, which is built on the following values:
- We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
- We are operators - We believe the best way to predict what's next is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
- We are learners - Everyone here is constantly learning on the job, whether we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
- We are one team - The magic of DoorDash is our people, together making our inspiring goals possible and driving us to greater heights.
Compensation, Perks, and Benefits:
As a DoorDash employee, you can expect:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Access to comprehensive health and wellbeing benefits, including medical, dental, and vision coverage
- Retirement benefits, including a 401(K) plan with company matching contributions
- Financial and savings benefits, including employee stock purchase plans and flexible spending accounts
- Coverage, including life insurance, disability coverage, and accidental death and dismemberment (AD&D) coverage
- Break day and work-life balance, including paid time off and flexible work schedules
- Employee assistance programs, including counseling services and mental health resources
- Career development and training opportunities, including education and development programs and tuition reimbursement
- Other perks, including employee discounts, commuter benefits, and recognition and rewards programs
Conclusion:
If you are a motivated and experienced collections professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Collections Analyst at DoorDash, you will have the chance to work with a dynamic and growing company, develop your skills and expertise, and contribute to the success of our team. Don't miss out on this opportunity to join our team and help us achieve our mission to empower local economies.
Apply now and take the first step towards an exciting and rewarding career with DoorDash!
Apply Now