Unlock a World of Opportunities with blithequark
Are you ready to embark on a journey of growth, both professionally and personally? At blithequark, we're not just about creating a workplace; we're about fostering a community where you can explore your potential, develop your skills, and become the best version of yourself. As a member of our team, you'll be part of a dynamic environment that values flexibility, resilience, and camaraderie. Whether you're troubleshooting complex technical issues or collaborating with colleagues across different departments, every day is an opportunity to learn, innovate, and make a meaningful impact.
About the Role: Technician, IT Services
This role is an integral part of the Data Innovation Group within the Data Innovation Division at blithequark. As a Technician, IT Services, you will play a crucial part in supporting end-user computing, encompassing software/hardware installations, upgrades, and the overall maintenance of PC desktop/PC systems and peripherals. If you're passionate about delivering exceptional technical support and are looking for a challenging yet rewarding career, this is the perfect opportunity for you.
Key Responsibilities
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals, ensuring timely and effective solutions.
- Answers client care issues raised from the Helpdesk, providing expert guidance and support.
- Contributes to desktop projects (global installations/upgrades) as a project team member, collaborating with cross-functional teams.
- Remotely diagnoses and resolves demands using remote tools, leveraging technical expertise to troubleshoot complex issues.
- Investigates and collaborates with different departments to help with system-related issues, ensuring seamless integration and support.
- Documents client interactions in incident management systems, including asset management, to maintain accurate records.
- Retrieves data from hard disk drives or performs data migration as needed, ensuring data integrity and security.
- Supports remote access for virtual private network connectivity as well as remote/broadband network for workstations, ensuring secure and reliable connections.
- Installs and configures local and network-based printers, optimizing printing services.
- Performs preventive maintenance to ensure system reliability and minimize downtime.
- Works various shifts, occasions, is ready to come in case of an emergency, and travels as required, demonstrating flexibility and commitment.
- Follows management direction, complying with IT policy and procedure to maintain a secure and compliant environment.
- Performs various duties as assigned, adapting to changing priorities and needs.
Essential Qualifications and Experience
To succeed in this role, you will need:
- An Associate's or Bachelor's degree in Computer Science, Data Systems, or a related field, or equivalent work experience/training.
- A minimum of 2 years of real-world 'hands-on' IT work experience supporting and resolving various PC desktop software and hardware issues.
- Firsthand experience supporting workstations in a Windows/TCP/IP environment, with a strong understanding of networking protocols and configurations.
Preferred Qualifications and Experience
While not mandatory, the following qualifications are highly preferred:
- A+ certification, demonstrating a foundational knowledge of IT principles and practices.
- MCSE/MCP or more, showcasing advanced technical skills and expertise.
- Previous IT infrastructure experience in an Aircraft/Airport environment, providing a unique understanding of the industry's specific challenges and requirements.
Skills, Licenses, and Certificates
To excel in this role, you should possess:
- General knowledge of all Windows-based operating systems, including Windows 10, and the ability to troubleshoot and resolve issues.
- Understanding of workflow and ticketing systems, with the ability to navigate and utilize these tools effectively.
- Knowledge of VPN connectivity and the ability to troubleshoot issues, ensuring secure and reliable remote access.
- The capacity to work independently and act in a cooperative, team-based environment, balancing individual initiative with collaborative spirit.
- The ability to lift at least 50 lbs, demonstrating physical capability for certain tasks.
What You'll Get
At blithequark, we offer a comprehensive benefits package designed to support your well-being, career growth, and personal interests. This includes:
- Medical benefits: On your very first day, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy. We also offer virtual doctor visits, flexible spending accounts, and more.
- Wellness Programs: We believe you should be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travels, and more.
Our Culture and Values
At blithequark, we're committed to fostering an inclusive workplace that values diversity and promotes equality. Our 20+ Employee Business Resource Groups are centered around connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive environment that addresses and exceeds the needs of our diverse world.
Join Our Team
If you're ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the organization moving smoothly, we encourage you to apply. At blithequark, we're not just looking for employees; we're looking for individuals who are passionate, dedicated, and eager to make a difference. Be yourself, bring your unique perspective, and join a community that is shaping the future.
Apply Now