Experienced Learning Experience Designer for Global Customer Trust Training and Risk Management Team at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leader in its field, committed to delivering exceptional customer experiences through innovative solutions and a talented team of professionals. The WW Customer Trust Training – Learning Experience Design (LXD) team at arenaflex plays a critical role in shaping the skills and knowledge of new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. As a learning professional with a passion for creating meaningful learning experiences, you will have the opportunity to join a dynamic team that is dedicated to evolving with business needs and raising the bar on talent development.

Job Overview

This role involves designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. As a Learning Experience Designer, you will be responsible for creating engaging e-learning content, managing curriculum maintenance review and implementation cycles, mentoring new LXDs and apprentices, and contributing to the improvement of processes and curriculum templates. You will also employ project management skills to manage multiple medium to large-scale projects, embed data collection and feedback mechanisms, and collaborate effectively with global stakeholder teams to identify knowledge gaps and develop technical and non-technical training content.

Key Responsibilities

• Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
• Manage and execute curriculum maintenance review and implementations cycles
• Mentor or coach new LXDs and apprentices on design and processes
• Consult with customers to define the problem to be solved and the best solution to that problem
• Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials
• Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently
• Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience
• Lead efforts to drive continuous performance improvement from those insights
• Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics
• Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content

About the Team

The WW Customer Trust Training Learning Experience Design (LXD) team at arenaflex is a dynamic and talented group of professionals who are passionate about creating great learning experiences for associates and investigators. Our primary responsibility is to support new hire, upskill, and other trainings that provide them with the resources they need to effectively do their job. We improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.

Essential Qualifications

• 5+ years of program or project management experience
• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience
• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Instructional design skills: ability to design and develop engaging e-learning content using authoring tools
• Project management skills: ability to manage multiple medium to large-scale projects from analysis through delivery concurrently
• Communication skills: ability to communicate effectively with global stakeholder teams and customers
• Collaboration skills: ability to collaborate effectively with cross-functional teams to identify knowledge gaps and develop technical and non-technical training content
• Analytical skills: ability to conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics
• Problem-solving skills: ability to define the problem to be solved and the best solution to that problem

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Learning Experience Designer, you will have the opportunity to develop your skills and expertise in instructional design, project management, and stakeholder management. You will also have the opportunity to work on a range of projects and collaborate with cross-functional teams to identify knowledge gaps and develop technical and non-technical training content.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. Our company culture is built on a range of values, including a passion for learning, a commitment to excellence, and a focus on customer satisfaction. As a Learning Experience Designer, you will be part of a talented and dedicated team that is passionate about creating great learning experiences for associates and investigators.

Compensation, Perks, and Benefits

arenaflex offers a range of compensation, perks, and benefits to its employees, including a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We also offer a range of perks, including flexible working hours, remote work options, and a range of employee recognition and reward programs.

Conclusion

If you are a learning professional who is passionate about creating meaningful learning experiences and bar-raising talent that evolves with business needs, we encourage you to apply for this exciting opportunity at arenaflex. As a Learning Experience Designer, you will have the opportunity to join a dynamic and talented team that is dedicated to creating great learning experiences for associates and investigators. You will also have the opportunity to develop your skills and expertise in instructional design, project management, and stakeholder management, and to work on a range of projects that will challenge and engage you. Don't miss out on this opportunity to join a leader in its field and to take your career to the next level. Apply now to become a part of the arenaflex team!

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