Experienced Licensed Customer Service Representative – Personal Lines Insurance Expertise and Exceptional Customer Experience Delivery

Introduction to blithequark

At blithequark, we are dedicated to fostering an environment where our employees can build long and meaningful careers, founded on strong relationships, comprehensive benefits, and continuous learning opportunities. As a purpose-driven organization, we are committed to creating a workplace where everyone feels a sense of community and belonging, and where they can do their best work. Our mission is to provide protection for the unexpected and deliver it with care, helping people embrace today and confidently pursue tomorrow.

Job Overview

We are seeking an experienced and licensed customer service representative to join our Customer Response Center team. As a Remote Customer Service Representative, you will provide timely, accurate, and responsive information and service to policyholders and agents for our division of Personal Lines products, plans, and programs. Your expertise will be crucial in solving problems relating to policies within your scope and escalating others as appropriate, ensuring high customer satisfaction, growth, and retention of business.

Key Responsibilities

• Provide exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
• Build rapport with each customer, listening to their requests and inquiries, and working to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Use de-escalation tactics and, when necessary, escalate to the appropriate team, ensuring that customer issues are resolved efficiently and effectively.
• Process policyholder transactions accurately and within established time standards, interpreting policy contracts to insured based on expert knowledge of personal lines auto products.
• Identify, understand, and interpret customer needs to implement resolutions and make recommendations for coverage enhancements, evaluating and making decisions regarding exceptions to payment plans and fees.
• Manage and utilize time effectively to ensure the department meets required service levels for improved customer satisfaction results, proficiently utilizing online reference materials relating to auto policies to provide confident, accurate, and efficient service.

Essential Qualifications

• An active P&C Producers insurance license is REQUIRED, in addition to at least 2 years of actively using the license.
• Associates degree and 1+ year of insurance experience preferred, with 3-5 years of related customer service experience required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required, with the ability to work effectively in a remote environment.

Preferred Qualifications

• Prior experience in a customer-facing role, preferably in the insurance industry, with a strong understanding of personal lines products and services.
• Proven track record of providing exceptional customer service, with a strong focus on customer satisfaction and retention.
• Ability to work effectively in a fast-paced environment, with a strong attention to detail and ability to multitask.

What We Offer

At blithequark, we value our employees and offer a comprehensive range of benefits, including:

• Paid training, with a start time of 9AM - 11AM, Monday – Friday, 9:00am - 5:30pm EST (full time).
• Opportunities for career growth and development, with a focus on continuous learning and professional development.
• A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
• Competitive compensation and benefits package, with a range of perks and benefits to support your well-being and quality of life.

Work Environment

This is a remote/virtual role, with all equipment provided. To work from home, you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps, along with a quiet, secure, distraction-free place to work. After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10:30am EST/8-hour shifts, with one weekend day (Saturday or Sunday) required and an alternate day off mid-week when working the weekend.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including licensing and continuing education requirements, to help you build your skills and expertise. Our goal is to create a workplace where everyone can succeed, both professionally and personally, and we are dedicated to supporting your career aspirations.

Company Culture

We are proud to support a diverse, equitable, and inclusive workplace, where all employees feel a sense of community and belonging. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage. We value your hard work, integrity, and commitment to making things better, and we put people first by offering benefits that support your life and well-being.

Conclusion

If you are a motivated and customer-focused individual, with a strong passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a licensed customer service representative at blithequark, you will have the chance to make a real difference in the lives of our customers, while building a rewarding and challenging career. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of our dynamic and supportive team!

Apply Now