Experienced Member Service Representative – Delivering Personalized Health Care Solutions with blithequark

Introduction to blithequark

At blithequark, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric health care in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works at blithequark to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support this purpose and are the foundation upon which we build our interactions with members, providers, and each other. We strive to create an environment where everyone feels empowered, valued, and supported in their role, fostering a culture that is inclusive, compassionate, and driven by a passion for delivering exceptional health care experiences.

Position Summary

We are seeking an experienced Member Service Representative to join our team at blithequark. As a Member Service Representative, you will be the voice of blithequark, providing telephone assistance to our Medicaid members and providers. Your role will be critical in ensuring that every caller has an excellent experience, addressing inquiries regarding eligibility, provider changes, requests for ID cards, and more. This position requires strong customer service skills, the ability to work independently, and a commitment to delivering personalized health care solutions.

Key aspects of this role include:

• Mandatory residence within 50 miles of Linthicum, MD, to facilitate occasional in-office work due to technical issues.
• A comprehensive training schedule for the first six weeks, from 8:30 AM to 5:00 PM EST, Monday through Friday, followed by a standard production schedule of 8:30 AM to 5:00 PM EST, Monday through Friday.
• blithequark provides all necessary equipment and training to ensure your success in this position.

Responsibilities

As a Member Service Representative, your responsibilities will include but are not limited to:

• Answering inbound calls from members and providers, responding to a variety of inquiries such as benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilizing high-speed internet connectivity via an ethernet cable, as Wi-Fi is not permitted for security reasons.
• Maintaining high levels of customer satisfaction through excellent communication skills, both orally and in written form.
• Meeting performance standards, attendance requirements, and call quality goals set by blithequark.

Required Qualifications

To be successful in this role, you must:

• Be able to commute to the Linthicum, MD office when required due to prolonged technical issues at home.
• Possess the ability to communicate effectively with members and providers, both verbally and in writing.
• Meet the performance standards, attendance requirements, and call quality goals.
• Be self-sufficient and capable of working from home with minimal supervision.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working remotely in a call center environment.
• Familiarity with Medicaid and Medicare programs.

Education

A High School Diploma or equivalent GED is required for this position.

Pay Range

The typical pay range for this role is $17.00 to $31.30 per hour. The actual base salary offer will depend on various factors, including experience, education, geography, and other relevant considerations.

Benefits and Compensation

At blithequark, we believe in rewarding our colleagues for their hard work and dedication. In addition to your compensation, you will enjoy a comprehensive range of benefits, including:

• Full medical, dental, and vision benefits.
• Eligibility to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• A fully paid term life insurance plan.
• Short-term and long-term disability benefits.
• Numerous well-being programs and education assistance.
• Free development courses to support your career growth.
• A discount at our stores and with participating partners.
• Paid Time Off (PTO), vacation pay, and paid holidays throughout the year, consistent with state law and company policies.

For more detailed information on our benefits package, please visit our careers website.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. We offer a range of opportunities for professional development, including training programs, workshops, and education assistance. Our goal is to support you in achieving your career aspirations while making a meaningful difference in the lives of our members and the communities we serve.

Work Environment and Company Culture

Our work environment is built on the principles of inclusivity, respect, and empathy. We strive to create a workplace where everyone feels valued, supported, and empowered to contribute their best. Our company culture is driven by our Heart At Work Behaviors, which guide our interactions and decisions, ensuring that we deliver on our promise of bringing our heart to every moment of health care.

Conclusion

If you are passionate about delivering exceptional customer service and are looking for a role where you can make a real difference in people's lives, we invite you to join our team at blithequark. As a Member Service Representative, you will be at the forefront of our efforts to provide personalized health care solutions, and we are committed to supporting your growth and success every step of the way. Apply now to embark on a rewarding career with blithequark and be part of a team that is changing the face of health care.

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