At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our valued clients. As an Order Processing Specialist, you'll play a vital role in our Customer Service team, ensuring seamless order processing and management for domestic and international requests. If you're passionate about delivering outstanding service, working in a fast-paced environment, and have a knack for data entry, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, committed to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional experiences, and we're always looking for talented individuals to join our mission. As a part-time Order Processing Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
**Key Responsibilities**
As an Order Processing Specialist, you'll be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Skills, Knowledge, and Expertise**
To succeed in this role, you'll need:
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficiency in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.
**Benefits**
As an arenaflex team member, you'll enjoy:
* 401(k) plan with company matching
* Paid Time Off
* Sick Time
* A generous benefits package that pays 100% of medical, dental, and vision
* Short-Term Disability
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals to join our mission. As a part-time Order Processing Specialist, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our team members' growth and development. As an Order Processing Specialist, you'll have opportunities to:
* Develop your skills and expertise in order processing and customer service
* Collaborate with cross-functional teams to drive business results
* Participate in training and development programs to enhance your knowledge and skills
* Take on new challenges and responsibilities as you grow in your role
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for data entry, we want to hear from you! Apply now to join our dynamic team as an Order Processing Specialist and take the first step towards a rewarding career at arenaflex.
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