About Atrius Health
Atrius Health is a leading healthcare organization dedicated to delivering exceptional patient care and improving the lives of our patients. As a part of our team, you'll be working in a dynamic and supportive environment that fosters growth, innovation, and collaboration. Our mission is to provide high-quality, patient-centered care that exceeds expectations, and we're seeking an experienced Call Center Team Lead to join our team in a part-time remote role.
About the Position
The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. As a key member of our team, you'll be responsible for managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. Your expertise and leadership skills will play a critical role in enhancing patient care and strengthening patient-clinician relationships.
Responsibilities
- Lead the call center team during weekend shifts to ensure effective patient support, providing guidance and oversight to ensure seamless operations.
- Manage incoming calls and assist patients with appointment scheduling and care management, ensuring timely and accurate resolution of patient inquiries.
- Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships, addressing patient concerns and resolving issues in a timely and professional manner.
- Facilitate communication and coordination among interdisciplinary care teams, ensuring clear and effective communication to improve patient access and understanding.
- Ensure clear verbal and written communication to improve patient access and understanding, providing accurate and timely information to patients and their families.
Requirements
To be successful in this role, you'll need to possess the following qualifications and skills:
- Minimum of two years of customer service experience in a call center environment, with a proven track record of providing exceptional customer service and resolving complex issues.
- Experience with scheduling and managing high call volumes (70+ calls per day), with the ability to prioritize tasks and manage multiple calls simultaneously.
- Proficiency in using electronic medical records (EMR) and EPIC or similar technology, with the ability to navigate complex systems and troubleshoot technical issues.
- Strong problem-solving, multi-tasking, and time management skills, with the ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
- High School diploma or equivalent required; a bachelor's degree is preferred, with a focus on healthcare or a related field.
Nice-to-Haves
While not required, the following qualifications and skills would be beneficial in this role:
- Experience working in a Pediatric Department, with a deep understanding of pediatric healthcare and the unique needs of pediatric patients.
- Familiarity with patient-related documents and healthcare terminology, with the ability to navigate complex medical records and communicate effectively with patients and clinicians.
Benefits
We offer a comprehensive benefits package to support your career growth and well-being, including:
- Up to 8% company retirement contribution, providing a secure financial future and helping you achieve your long-term goals.
- Generous Paid Time Off, allowing you to recharge and prioritize your personal and professional well-being.
- 10 paid holidays, providing opportunities to relax and celebrate with loved ones.
- Paid professional development, supporting your ongoing education and career growth.
- Generous health and welfare benefit package, providing comprehensive coverage for you and your loved ones.
Career Growth Opportunities and Learning Benefits
We're committed to supporting your career growth and development, offering opportunities for professional growth and learning. As a Call Center Team Lead, you'll have access to:
- Regular training and development programs, designed to enhance your skills and knowledge in customer service, leadership, and healthcare.
- Mentorship and coaching, providing guidance and support to help you achieve your career goals.
- , with a clear path for career progression and leadership development.
Work Environment and Company Culture
We're proud of our dynamic and supportive work environment, which fosters collaboration, innovation, and growth. As a Call Center Team Lead, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional patient care. Our company culture is built on:
- Collaboration and teamwork, with a focus on working together to achieve common goals.
- Innovation and creativity, with opportunities to develop new ideas and solutions that improve patient care.
- Continuous learning and growth, with a commitment to ongoing education and professional development.
Compensation and Perks
We offer a competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent. As a Call Center Team Lead, you'll have access to:
- Competitive salary, reflecting your skills and experience.
- Generous benefits package, including health, dental, and vision coverage, as well as retirement savings and paid time off.
- Opportunities for professional growth and development, with a clear path for career progression and leadership development.
Join Our Team!
We're excited to welcome a talented and dedicated Call Center Team Lead to our team! If you're passionate about delivering exceptional patient care and have the skills and experience we're looking for, please submit your application today. We can't wait to hear from you!
Apply Now
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