Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Part-Time Remote Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and providing timely assistance to our members during emergency roadside situations.
**Job Type:**
* Part-time
* Hourly
**About arenaflex:**
arenaflex is a dynamic organization committed to empowering our members to enjoy life's journey through insurance, travel, financial services, and roadside assistance. With a rich history of providing quality service and a strong commitment to innovation, arenaflex continues to build upon its heritage of excellence. Our inclusive and welcoming environment celebrates diverse backgrounds, experiences, and viewpoints, recognizing that our differences make us stronger.
**Primary Duties and Responsibilities:**
* Respond to member/customer requests for emergency road service in a call center environment, providing timely and effective assistance to resolve their issues.
* Obtain information regarding the type of service required, including vehicle location, type of problem, and other relevant details.
* Provide basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model.
* Perform geographical location spotting to determine potential service providers and communicate with contractors to provide information regarding member location, vehicle, type of problem, etc.
* Enter data into the D2000 database and document all relevant details.
* Notify members of estimated time of arrival and name of contractor, and communicate with contractors if service is not provided within the specified time period.
* Recognize, promote, and process membership sales opportunities.
* Verify completed status of calls and close out on the system.
**Key Responsibilities:**
* Provide superior customer service during every member interaction, responding to a high volume of emergency road service requests in a call center environment.
* Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
* Analyze member accounts to determine additional products and services that benefit the member.
* Exceed performance metrics by following the detailed call intake process and efficiently working through calls in a timely fashion.
**Training and Development:**
* Full-time paid training beginning Thursday, June 26th, 2025.
* Hours during virtual training: Monday through Friday, 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST.
* Part-time afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides).
* Voluntary overtime opportunities.
**Compensation and Benefits:**
* Earn $19.00 per hour with shift premium for evening periods and weekends.
* Performance-based incentives.
* $250 Perfect Attendance bonus after 90 days of incident-free attendance.
* Bi-lingual a plus - subsidy for bilingual skills (must be fluent in Spanish and English).
* Excellent and comprehensive benefits packages, including:
+ 401(k) match
+ Medical
+ Dental
+ Vision
+ PTO
+ Paid Holidays
+ Tuition Reimbursement
+ Corporate Incentive Program
+ Complimentary AAA membership
+ Employee Referral Bonus
+ Employee recognition program
**Required Qualifications:**
* High school diploma or equivalent.
* Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products.
* 6 months of customer service experience.
* Providing customers service in a professional manner and de-escalating situations.
* Accurately inputting information into various fields using a PC keyboard.
* Navigating through a PC and/or automated processing system.
* Reading and comprehending various Customer Care service tools (manuals, work models, etc.).
* Performing mathematical calculations, including adding, subtracting, percentages, etc.
**Knowledge and Skills:**
* Telephone etiquette.
* Basic computer skills.
* Ability to operate and navigate a laptop or PC often while using multiple applications, including the Internet, Google Maps, Email, company applications, and more.
* North American geographical relationships.
* Road condition reporting terminology.
* Strong communication skills demonstrated through the effective use of the Customer Interaction Model.
* Strong interpersonal skills.
* Strong written communications skills needed to respond in a professional manner to member/customer inquiries.
* Effective listening skills.
* Accurately enter information on a personal computer.
* Identify and resolve customer service issues/requests or transfer to an appropriate customer advocate.
* Represent the Customer Care Department in a professional and positive manner.
* Maintain accurate records.
* Understand, read, and reconcile payment history.
* Read maps and use travel-related tools (i.e., directional cues).
**Preferred Qualifications:**
* College-level coursework in Business, Marketing, Geography, or other related fields and/or applicable professional/technical certification courses.
* Experience in a call center environment, minimum 6 months.
* Remote work experience.
* Customer service environment experience.
* Promoting arenaflex products and services.
* Identifying and responding to customer needs through cross-selling and up-selling products.
**Work Environment:**
* Works in a temperature-controlled office environment.
* Irregular hours to include various shifts, weekends, and/or holidays.
**Why Join arenaflex:**
* Become a part of something bigger.
* Join a dynamic organization committed to innovation and excellence.
* Enjoy a comprehensive benefits package and competitive compensation.
* Develop your skills and knowledge through training and development opportunities.
* Work in a welcoming and inclusive environment that celebrates diversity.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about arenaflex and our available positions.
Apply Now