About Dex Imaging
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Our company is built on a foundation of innovation, customer satisfaction, and a commitment to excellence. We pride ourselves on delivering top-notch products and services that meet the evolving needs of our customers. As a part of our team, you will have the opportunity to work with a dynamic and supportive group of professionals who share a passion for delivering exceptional customer experiences.
Job Summary
We are seeking an experienced Part-Time Remote Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and ensuring customer satisfaction. This is a flexible hours position that allows you to work from home, providing a great work-life balance and the opportunity to work with a leading company in the document handling industry.
Key Responsibilities
- Answer customer questions and requests for supplies, service, and troubleshoot 1st-level technical issues via inbound calls and/or voice mails, emails, and alerts.
- Provide clear and concise communications and follow up with customers on company schedules, requested lead, and delivery times.
- Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently.
- Track, route, and escalate unresolved issues to Management.
- Remain current on constant process updates and technology used within the company.
- Perform duties with awareness and in accordance with the organization's policies and applicable laws.
- Perform other duties as directed by management.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- High School Diploma.
- Reliable internet connection.
- Experience in a call center environment (a plus).
- Knowledge of Word Processing software, Spreadsheet software, Order processing systems, and Contact Management systems.
- Ability to empathize with customers and provide exceptional customer service.
- Ability to multi-task (i.e., talking and typing simultaneously) in a fast-paced environment.
- Possess organizational and time management skills.
- Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills.
- Demonstrate professional communication skills with a high degree of initiative, mature judgment, and discretion.
- Ability to navigate through multiple systems.
Preferred Qualifications
In addition to the essential qualifications, the following preferred qualifications would be beneficial:
- Previous experience in a customer-facing role.
- Knowledge of CRM software and other customer relationship management tools.
- Experience with order processing and fulfillment systems.
- Ability to work in a team environment and provide support to colleagues as needed.
Skills and Competencies Required for Success
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and other software applications.
- Ability to navigate through multiple systems and databases.
Career Growth Opportunities and Learning Benefits
We offer a range of career growth opportunities and learning benefits to support your professional development and success. These include:
- Opportunities for advancement within the company.
- Training and development programs to enhance your skills and knowledge.
- Access to industry-leading technology and tools.
- Collaboration with a dynamic and supportive team of professionals.
Work Environment and Company Culture
We offer a flexible and supportive work environment that allows you to work from home and maintain a healthy work-life balance. Our company culture is built on a foundation of innovation, customer satisfaction, and a commitment to excellence. We pride ourselves on delivering top-notch products and services that meet the evolving needs of our customers.
Compensation, Perks, and Benefits
We offer a competitive salary of $20 per hour, as well as a range of benefits and perks to support your well-being and success. These include:
- Competitive salary.
- Flexible hours and work-from-home opportunities.
- Opportunities for advancement within the company.
- Training and development programs to enhance your skills and knowledge.
- Access to industry-leading technology and tools.
- Collaboration with a dynamic and supportive team of professionals.
Conclusion
We are seeking an experienced Part-Time Remote Customer Service Representative to join our team. If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding and challenging career with Dex Imaging!
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Apply Now