Join arenaflex, a leading healthcare company, as a Provider Customer Service Call and Chat Representative. This full-time, remote position offers an exciting opportunity to make a meaningful impact on the lives of healthcare providers while working in a dynamic, fast-paced environment. As a key member of the arenaflex team, you will play a crucial role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health.
**About arenaflex**
arenaflex is a forward-thinking healthcare company dedicated to delivering innovative solutions that improve the lives of our members and the healthcare professionals who serve them. With a strong commitment to excellence, arenaflex is constantly seeking talented individuals who share our passion for making a difference in the healthcare industry. As a remote employee, you will enjoy the flexibility to work from the comfort of your own home while being part of a collaborative and supportive team.
**Responsibilities**
As a Provider Customer Service Call and Chat Representative, you will be responsible for:
* Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
* Providing exceptional service to providers in a multi-channel environment, including call and concurrent chat as required
* Quickly and appropriately triaging contacts from healthcare professionals (i.e., physician offices, clinics, billing offices)
* Seeking to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
* Researching and dissecting complex prior authorization and claim issues and taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
* Utilizing strong multi-tasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
* Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
**Requirements**
To be successful in this role, you will need:
* A High School Diploma / GED or equivalent work experience
* Must be 18 years of age or older
* 1+ years of customer service experience with analyzing and solving customer's concerns
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%
* Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday
**Nice-to-haves**
* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
* Prior healthcare experience and knowledge of healthcare terminology
**Benefits**
As a Provider Customer Service Call and Chat Representative at arenaflex, you will enjoy:
* 10 weeks of paid training to ensure your success in the role
* Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX
* Opportunities for career growth and professional development in a dynamic and supportive environment
* A competitive compensation package and benefits program
**What We Offer**
At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We offer a range of benefits and programs to support your physical, emotional, and financial well-being, including:
* Comprehensive health insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible work arrangements, including remote work options
* Professional development opportunities and training programs
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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