Introduction to blithequark
At blithequark, we are dedicated to empowering individuals and families affected by the harmful side effects of certain medications, medical products, consumer products, and toxins. Since our inception in 2015, our mission has been to provide hope and support to those who have suffered or lost loved ones due to negligence. We are a team of passionate advocates committed to making a positive impact on the lives of Americans. As we continue to grow and expand our reach, we are seeking a highly skilled and compassionate Remote Call Center Customer Service Representative to join our team.
Job Overview
As a Remote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have expressed interest in our services. Your primary responsibility will be to assess their eligibility for potential compensation, providing exceptional customer service and support throughout the process. This is a unique opportunity to make a meaningful difference in the lives of others while working in a fast-paced, dynamic environment.
Key Responsibilities
- Connect with individuals who have filled out a form to determine their eligibility for potential compensation, utilizing an automated dialer to manage a high volume of calls
- Speak with 40-50 callers daily, with 1-5 callers potentially qualifying for compensation, requiring strong multitasking skills to listen, answer questions, and view multiple windows simultaneously
- Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates, with a focus on delivering exceptional customer service and support
- Accurately utilize phone software (VICI) and our Proprietary Customer Relationship Database (CRM), following scripts and guidelines to ensure seamless interactions with customers
- Participate in training and ongoing learning opportunities to expand your knowledge and skills, staying up-to-date on industry developments and best practices
- Adhere to all company policies and procedures, ensuring compliance and maintaining the highest standards of integrity and professionalism
- Assist with special projects and initiatives as needed, demonstrating flexibility and a willingness to contribute to the team's success
- Troubleshoot and resolve basic IT issues, utilizing problem-solving skills to minimize downtime and optimize productivity
Requirements and Qualifications
To succeed in this role, you should possess:
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner
- Strong interpersonal and customer service skills, with a passion for delivering exceptional support and care to customers
- Proven problem-solving and conflict resolution skills, with the ability to navigate complex situations and resolve issues efficiently
- A competitive spirit, with a drive to achieve and exceed performance goals, while maintaining a customer-centric approach
- A strong background in call center environments and sales-focused roles, with a minimum of 2+ years of phone sales and customer service experience
- Residency in the State of Florida or New Jersey, with a quiet, distraction-free workspace and reliable technology, including a hardwired desktop or laptop PC, high-speed internet, and a noise-cancellation headset
What We Offer
At blithequark, we are committed to supporting the growth and well-being of our team members. As a Remote Call Center Customer Service Representative, you can expect:
- A competitive salary range starting at $17.31/hour, with commissions and bonuses, and total compensation up to $33.00+/hour ($70,000+)
- Comprehensive benefits, including health insurance, vision, and dental coverage, paid holidays, and paid time off (PTO)
- Eligibility for overtime outside of the training period, with opportunities for professional growth and development
- A dynamic and supportive work environment, with a team of dedicated professionals who share your passion for making a difference
Work Schedule and Expectations
As a full-time Remote Call Center Customer Service Representative, you will work a schedule of 40 hours per week, with the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM to 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday, 9:00 AM to 5:00 PM Eastern, and Friday, 8:30 AM to 4:30 PM Eastern
You should be available to work 40+ hours per week, with the ability to proactively manage appointments and other responsibilities during earned vacation days or outside business hours.
Conclusion
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Remote Call Center Customer Service Representative, you will play a vital role in making a positive impact on the lives of others, while working in a dynamic and supportive environment. Apply now to take the first step in an rewarding and challenging career with blithequark.
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