Introduction to arenaflex
arenaflex is a leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention. With a rich history dating back to 1987, we have established ourselves as an industry leader in delivering high-quality services to those in need. As an equal employment opportunity employer, we are committed to fostering a diverse and inclusive work environment that values the unique perspectives and experiences of our employees.
Job Overview
We are seeking an experienced and compassionate Remote Chat & Text Therapist to join our team at arenaflex. As a Remote Chat & Text Therapist, you will play a critical role in ensuring the quality of services to our clients, coordinating day-to-day operations of the program, and recommending and implementing changes that would improve the delivery of services. This is a full-time remote role that offers the opportunity to work from the comfort of your own home while making a meaningful difference in the lives of others.
Key Responsibilities
As a Remote Chat & Text Therapist at arenaflex, your key responsibilities will include:
- Answering all chats and texts in a timely and professional manner while meeting agency goals
- Effectively assessing clinical situations and needs of all chatters
- Providing quality assurance of the program's service delivery
- Completing clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders
- Monitoring call-in times for clients placed on a 72-Hour Suicide Watch or Safety Follow-Up
- Attending all required meetings and training courses, even if they fall outside of the regularly scheduled shift
- Complying with and assuring compliance by staff with the agency's standard of care for service delivery
- Ensuring quality service delivery, including clinical care and all associated documentation
- Taking an active role in ad hoc committees and work groups as assigned by the Manager or Director of Programs
- Providing instruction and training for interns and staff
- Adhering to the agency's policies and procedures and assuring that staff is in compliance
- Maintaining professional conduct consistent with ethical professional practice and the policies and procedures of the agency
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Bachelor's Degree in Counseling, Social Work, or a related field
- Minimum of 5 years of experience in the behavioral health field
- Excellent oral and written communication skills
- Clear and effective communication
- Strong customer service skills
- Strong problem-solving and analytical skills
- Ability to document detailed information
- Ability to multitask
- Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation
Preferred Qualifications
While not required, the following preferred qualifications will be considered an asset:
- Crisis experience
- Supervisory experience
- Program development experience
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Strong clinical skills and knowledge of behavioral health principles and practices
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
- Ability to maintain confidentiality and handle sensitive information with discretion
- Strong attention to detail and ability to accurately document client information
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to supporting the ongoing growth and development of our employees. As a Remote Chat & Text Therapist, you will have access to a range of career growth opportunities and learning benefits, including:
- Ongoing training and professional development opportunities
- Supervision and mentorship from experienced professionals
- Opportunities for advancement and career progression
- A supportive and collaborative work environment that values employee feedback and contributions
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive work environment. As a Remote Chat & Text Therapist, you will be working from the comfort of your own home, but you will still be an integral part of our team. We value our employees and strive to create a work environment that is inclusive, respectful, and empowering.
Compensation, Perks, and Benefits
As a full-time employee at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including:
- Generous PTO (15 days the first year)
- 10 paid holidays per year
- Medical, dental, and vision plans
- 403(b) retirement plan
- Retirement Allowance
- Company-paid Life/AD&D and Long Term Disability
- Voluntary additional Life and Short-term Disability
- Tuition Reimbursement
- Elder Care Assistance
- Pet Insurance and much more!
Conclusion
If you are a compassionate and experienced behavioral health professional looking for a challenging and rewarding role, we encourage you to apply for the Remote Chat & Text Therapist position at arenaflex. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of others while working in a supportive and collaborative environment. Don't miss out on this exciting opportunity to join our team and advance your career in behavioral health. Apply today!
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