Join the Team at Fiserv: A Global Leader in Fintech and Payments
Are you a motivated and customer-focused individual looking for a challenging and rewarding role in the fintech industry? Do you have a passion for delivering exceptional service and resolving technical issues? If so, we want to hear from you! Fiserv, a global leader in fintech and payments, is seeking an experienced Remote Client Service Specialist to join our team. As a Remote Client Service Specialist, you will play a critical role in supporting our clients with basic technical inquiries and providing operational servicing support. This is a 100% remote role, giving you full control over your work environment, and offers a competitive salary and benefits package.
About Fiserv
Fiserv is a global fintech leader with over 40,000 associates proudly serving clients in more than 100 countries. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Our commitment to excellence and purposeful innovation has earned us a reputation as one of the most innovative companies in the world. We are a FORTUNE 500 company, a top scorer on Bloomberg’s Gender-Equality Index, and an Equal Opportunity Employer.
Job Summary
As a Remote Client Service Specialist at Fiserv, you will be responsible for providing exceptional service to our clients by answering technical inquiries, resolving issues, and providing operational servicing support. This is a fast-paced, high-volume call center role that requires strong communication skills, technical savvy, and a customer-focused mindset. You will work in a remote environment, using state-of-the-art equipment to connect with clients quickly and efficiently.
Key Responsibilities:
- Receive inbound calls from financial institution partners, answering questions and driving issues to resolution to the client’s satisfaction.
- Serve as the primary point of contact for clients, providing operational servicing support and issue resolution.
- Identify in-house knowledge articles and technical documents to help assist clients and provide a WOW experience.
- Provide level 1 technical support to resolve issues before escalating.
- Work in a quiet and secure environment to manage a consistent flow of calls and client interaction without disruption or distraction.
Requirements
Essential Qualifications:
- Must be a Nebraska resident.
- High school diploma or GED required.
- Minimum of one year of consistent experience working in the financial services/banking field interacting with clients.
- Must be able to follow established guidelines to accomplish tasks.
- Experience working on multiple programs/platforms simultaneously.
- Strong communication skills, both verbal and written.
- Ability to communicate in a concise, clear, and professional manner.
- Experience in a call center environment or remote (work from home) office experience strongly preferred.
Preferred Qualifications:
- Two years of experience in a customer-facing call center environment, preferably with a financial institution (bank or credit union).
- Strong work tenure with previous roles lasting a year or more.
Skills and Competencies
To succeed in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong technical skills and ability to learn new systems and technologies.
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving and analytical skills.
- Ability to work independently in a remote environment.
Career Growth Opportunities and Learning Benefits
At Fiserv, we are committed to the growth and development of our associates. We offer:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Comprehensive training program to ensure success in your role.
Work Environment and Company Culture
At Fiserv, we pride ourselves on a culture of excellence, innovation, and inclusion. We offer:
- 100% remote work environment.
- Flexible work schedule.
- Opportunities for professional development and growth.
- Diverse and inclusive work environment.
Compensation, Perks, and Benefits
We offer a comprehensive compensation and benefits package, including:
- Competitive salary: $19.00 - $19.50 per hour.
- Benefits on day one, including medical, dental, and vision.
- Paid holidays and premium pay for overtime.
- Shift differentials for those working 2nd or 3rd shift.
- $2,000 sign-on bonus (ask your recruiter for details).
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the fintech industry, we want to hear from you! To apply, please:
- Apply using your legal name.
- Complete the step-by-step profile and attach your resume.
Conclusion
We are excited to welcome a new team member to our Remote Client Service Specialist team! If you are passionate about delivering exceptional service, resolving technical issues, and working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team at Fiserv and make a difference in the fintech industry!
Apply Now