Welcome to blithequark
Imagine being part of a dynamic team that is passionate about delivering exceptional customer experiences. At blithequark, we are committed to providing top-notch service to our clients, and we are looking for talented individuals like you to join our team. As a remote customer service representative, you will have the opportunity to work from the comfort of your own home, providing support to our customers and helping to resolve their queries in a professional and friendly manner.
Job Overview
We are seeking 1,900 experienced customer service representatives to join our team at blithequark. As a customer service representative, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues they may have. This is a full-time, remote position that offers a competitive salary and a range of benefits. If you are passionate about delivering excellent customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Provide exceptional customer service to our clients, responding to their inquiries and resolving any issues they may have
- Issue, reissue, and refund traveler tickets
- Book, ticket, and confirm flight reservations
- Rebook travelers on oversold flights and during irregular operations
- Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades
- Issue vouchers or coordinate with contractors for passenger hotel accommodations, meals, and transportation; coordinate refuel and refresh
- Perform passenger boarding, including ticket lift or ticket lift/confirmation
- Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carry-on items, and exit lane models
- Work jetways/bridges for purposes of boarding and deplaning passengers
- Make boarding and flight gate announcements
- Convey domestic/international flight documents
- Perform passenger service flight close-out procedures
- Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintain schedule of flight boarding process
- Perform customer service hands-on training
- Process and complete Visa baggage transactions at counters in the ticket counter area and activation stations
- Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters
- Line queues at ticket counter kiosks and ticket counters
- Clear/confirm international documents at kiosk in the ticket counter area and activation stations
- Accept and activate passengers' self-labeled bags at activation stations
- Assist clients requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors
- Perform customer service work associated with handling regional flights and contractor/ground handling arrangements or agreements
- Have regular and predictable attendance on site, including meeting any mandatory overtime requirements
- Answer and assist during security and/or emergency situations
- Provide connecting passengers with gate information
- Deliver quality customer service in a professional manner and in accordance with blithequark's guidelines
- Comply with company policies, procedures, and performance standards
- Complete job-relevant stages of training
- Comply with applicable laws (e.g., DOT, FAA, TSA)
- Use various internal resources/systems, including during customer interactions
- Wear uniform as required by company policy
- Reasonable accommodations may be made for qualifying individuals with disabilities
Qualifications and Requirements
To be successful in this role, you will need to have a bachelor's degree and excellent communication and customer service skills. You will also need to be able to work in a fast-paced environment and have the ability to learn quickly. Bilingual language skills are preferred in certain locations, and you will need to have a valid driver's license as required by local authorities. You will also need to be able to pass a pre-employment drug screen, comprehensive background check, and/or fingerprinting to meet company and security requirements.
Essential Qualifications:
- Bachelor's degree
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Ability to learn quickly
- Valid driver's license as required by local authorities
- Able to pass a pre-employment drug screen, comprehensive background check, and/or fingerprinting
Preferred Qualifications:
- Working knowledge of Sabre or other Passenger Service Systems
- Prior face-to-face customer service experience
- Experience working in a high-speed environment
What We Offer
At blithequark, we are committed to providing our employees with a range of benefits and opportunities for growth and development. As a customer service representative, you will have access to:
Benefits:
- Competitive salary
- Health benefits, including medical, dental, prescription, and vision coverage
- Wellness programs, including virtual doctor visits, flexible spending accounts, and more
- 401(k) program, with company contributions available after one year
- Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more
Career Growth and Development
At blithequark, we are committed to helping our employees grow and develop in their careers. As a customer service representative, you will have access to training and development programs, as well as opportunities for advancement within the company. We believe in promoting from within and providing our employees with the tools and resources they need to succeed.
Company Culture
At blithequark, we are passionate about creating a positive and inclusive work environment. We believe in treating our employees with respect and dignity, and we are committed to creating a workplace that is free from discrimination and harassment. We also believe in giving back to our communities, and we offer a range of volunteer opportunities and community outreach programs.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!
Apply Now:
Don't miss out on this exciting opportunity to join our team at blithequark. Apply now and take the first step towards a rewarding and challenging career in customer service.
Apply Now