Join the United Airlines Team: Connecting People, Uniting the World
United Airlines is on a mission to become the best airline in the history of flight. As a global organization operating in numerous sectors worldwide, with millions of customers and thousands of employees, we have a unique responsibility to elevate and provide opportunities in the places where we work, live, and fly. Our careers come with a competitive benefits package designed to keep you happy, healthy, and well-traveled. From elite benefits and space-available travel perks, United is truly a standout workplace.
About the Role: Remote Customer Service Representative
As the face of our customers, you will be the expert in creating meaningful connections and fostering an environment where everyone feels appreciated, valued, and respected. You will engage with our global customers, assisting them and resolving their travel issues with friendly, professional, and wise service to make their experience memorable.
Key Responsibilities:
- Receiving and coordinating incoming calls, greeting, and advising customers, labeling, and handling baggage.
- Preparing tickets, determining admissions, and routing to ensure traveler's movement needs are met.
- Interacting with customers in a kind and helpful manner to create significant experiences and build customer loyalty and engagement.
- Moving forward and anticipating customer needs while maintaining a strong sense of accountability when we have disappointed a customer.
- Working every day with a security mindset by ensuring we hold ourselves and each other to the highest standards.
Essential Qualifications:
To succeed in this role, you will need:
- Excellent relational skills with proficiency in English and Portuguese.
- Comfortable working with computers, mobile devices, and new technologies.
- Physical ability to stand and walk for the entire shift, as well as lift and handle baggage.
- Ability to travel to different countries for training purposes.
- Capacity to work any shift assigned within a 24-hour, 7-day-a-week operation, which can include late evenings, early mornings, weekends, and holidays.
- Legally authorized to work in Brazil without sponsorship.
- Ability to meet the Company's membership guidelines and uniform and appearance standards.
- Hold a valid visa and U.S. visa.
- Bachelor's degree.
Preferred Qualifications:
The following qualifications will help you stand out:
- Previous airline, travel, or hospitality work experience.
- Bachelor's degree (though a degree is required, relevant experience can also be considered).
What We Offer:
At United Airlines, we offer a comprehensive benefits package that includes:
- Competitive hourly rate of $25.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment that values diversity.
- Elite benefits and travel perks for you and your family.
- A chance to be part of a global team that is making a difference in the aviation industry.
Work Environment and Company Culture:
United Airlines is committed to creating a work environment that is inclusive, diverse, and respectful. Our company culture is centered around our core values of:
- Connecting People: We believe in building strong relationships with our customers, colleagues, and the communities we serve.
- Uniting the World: We are passionate about bringing people together, fostering global understanding, and promoting cultural exchange.
- Innovation: We encourage creativity, innovation, and continuous learning to stay ahead in the aviation industry.
As a remote customer service representative, you will be working from home or a designated remote location, utilizing technology to provide exceptional customer service. You will be part of a global team that is dedicated to delivering outstanding customer experiences.
Career Growth Opportunities:
At United Airlines, we are committed to helping our employees grow and develop their careers. As a customer service representative, you will have opportunities to:
- Develop your skills in customer service, communication, and problem-solving.
- Take on new challenges and responsibilities as you progress in your role.
- Explore different areas within the company, such as sales, marketing, or operations.
- Participate in training and development programs to enhance your knowledge and skills.
Compensation and Benefits:
We offer a competitive compensation package that includes a $25 hourly rate, benefits, and travel perks. Our benefits package is designed to support your overall well-being and provide you with a sense of security.
Join Our Team: Take the First Step Towards a Rewarding Career
If you are a motivated and customer-focused individual looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at United Airlines, you will be part of a dynamic team that is shaping the future of air travel. Don't miss this chance to join our team and start your journey towards a fulfilling career.
Apply now and take the first step towards a career that connects people, unites the world, and offers endless possibilities for growth and development.
Apply Now