Introduction to blithequark
At blithequark, we are a passionate and dynamic team driven by a simple yet powerful aim: to empower our clients to grow and thrive while having a great time doing so. As a fast-growth company with a decade of experience in the UK and US, we take pride in our enviable client list and our position as a global leader in Customer Service and Community Management. Our mission is to revolutionize traditional contact centers into cloud-based, community-led initiatives, harnessing the power of Social Media, Live Chat, and Email to deliver exceptional customer support 24/7, 365 days a year.
About the Role
We are seeking an experienced and skilled Seasonal Online Customer Service Agent to join our team on a freelance contractual basis, with the potential to transition into a full-time role as our company continues to grow. In this exciting opportunity, you will be responsible for handling email support for a leading UK retail brand, working remotely from the comfort of your own home. If you have a passion for delivering outstanding customer service, excellent writing and communication skills, and experience with CRM systems, we want to hear from you.
Key Responsibilities
- Managing and coordinating customer service responses for our client accounts on a daily basis
- Reporting into an Account Manager and effectively responding to all Customer Support tickets in a timely and professional manner
- Pro-actively escalating and spotting potential PR threats, and following support briefs to ensure seamless customer experiences
- Initiating and sustaining relationships with clients and prospects, as assigned by your Account Manager
- Utilizing digital customer management tools and collaborating with the team to deliver exceptional customer support
Essential Qualifications and Skills
To be successful in this role, you will need to possess:
- Demonstrated strong writing, organization, and communication skills
- Previous experience delivering online customer support, preferably using CRM systems such as Zendesk, Freshdesk, Gorgias, or Salesforce
- Excellent written and verbal communication skills, with the ability to craft clear and concise responses to customer inquiries
- Superb time management and organizational skills, with the ability to work independently and manage multiple tasks simultaneously
- Copywriting and proofreading skills, with high accuracy and attention to detail
- Passion for delivering exceptional customer service and a commitment to continuous improvement
- Interest in moving into a Team Leader or Account Manager role in the future, with a desire to grow and develop within the company
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are highly desirable:
- Experience working in a remote or freelance capacity, with the ability to self-motivate and manage your time effectively
- Familiarity with collaboration tools such as Slack, Google Suite, and Microsoft Teams
- Previous experience working in a customer-facing role, with a strong understanding of customer service principles and practices
- Knowledge of digital marketing and social media platforms, with an understanding of how to leverage these channels to deliver exceptional customer experiences
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Seasonal Online Customer Service Agent, you will have access to:
- Comprehensive training and support to ensure your success in the role
- Ongoing coaching and feedback to help you develop your skills and knowledge
- Opportunities for career advancement and professional growth, with the potential to transition into a full-time role or move into a Team Leader or Account Manager position
- A dynamic and supportive work environment, with regular digital socials and a outgoing team
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote worker, you will be part of a distributed team that values collaboration, creativity, and mutual respect. We believe in fostering a culture of openness, transparency, and trust, and we are committed to creating a work environment that is engaging, challenging, and rewarding.
Compensation, Perks, and Benefits
As a Seasonal Online Customer Service Agent with blithequark, you can expect:
- A competitive hourly rate of £11.44 per hour
- Monthly invoicing, with payment made within 24 hours
- The opportunity to work from home, with the flexibility to manage your schedule and workload
- Access to a range of collaboration tools and software, including Slack, Google Suite, and Microsoft Teams
- A dynamic and supportive work environment, with regular digital socials and a outgoing team
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer service, we want to hear from you. As a Seasonal Online Customer Service Agent with blithequark, you will have the opportunity to work with a leading UK retail brand, develop your skills and knowledge, and be part of a dynamic and supportive team. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family and start your journey to success.
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