At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the technology industry. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. With a strong presence in Denver, CO, and a remote work policy that allows you to work from anywhere in the state, we offer a unique blend of flexibility and community.
**Job Summary**
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting issues, and employing Incident Management procedures to ensure seamless customer experiences. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you!
**Responsibilities**
* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.
* Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, utilizing your technical expertise and problem-solving skills.
* Install the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless customer experience.
* Employ Incident Management procedures to enter tickets into the required tracking system, ensuring that customer issues are properly documented and resolved.
* Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction.
* Stay up-to-date with the latest technology trends, industry developments, and arenaflex's products and services to provide informed and effective support.
**Minimum Qualifications**
* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.
**Substitutions**
* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.
**Preferred Qualifications**
* Jira experience
* ITIL Certification
* Agile and scrum methodology experience
* Government work experience
* Apple and Google Play Store experience
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a leading provider of innovative solutions in the technology industry
* Collaborative and dynamic work environment
* Flexible remote work policy that allows you to work from anywhere in Colorado
* Professional development opportunities to enhance your skills and career growth
* Recognition and rewards for outstanding performance and contributions to the team
**Work Environment and Culture**
At arenaflex, we value diversity, equity, and inclusion, and we're committed to creating a workplace that's inclusive and respectful of all individuals. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to fostering a culture of collaboration, innovation, and growth. We offer a range of benefits and perks, including:
* Flexible remote work policy
* Competitive salary and benefits package
* Professional development opportunities
* Recognition and rewards for outstanding performance and contributions to the team
* Collaborative and dynamic work environment
* Access to the latest technology and tools
* Opportunities for career growth and advancement
**How to Apply**
If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, and we're dedicated to fostering a culture of diversity, equity, and inclusion.
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