At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the automotive industry. We're committed to delivering exceptional customer experiences and empowering our customers to succeed. Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission.
**Job Summary**
We're seeking an experienced Technical Customer Care Specialist I to join our team. As a Technical Support Specialist, you will represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues. This is a remote, work-from-home opportunity that requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue.
**Key Responsibilities**
* Represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues
* Demonstrate strong interpersonal and communication skills, while working with diverse audiences
* Exhibit personal responsibility, accountability, and teamwork
* Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
* Provide one-on-one training to new and existing customers as needed while working on support tickets
* Identify and resolve issues that prevent users from utilizing our software
* Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
* Maintain strong working knowledge of released products
* Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
**Work Environment and Schedule**
* This is a remote, work-from-home opportunity
* The Department is open Monday - Friday, 6AM - 8PM Central Time; Saturday 8AM - 6PM Central Time
* Candidates must be okay working in the Central Time Zone
* Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs)
**Essential Qualifications**
* High School Diploma/GED
* Generally, less than 2 years of experience
* Excellent written and verbal communication skills
* Requires attention to detail and the ability to adapt to change
* Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system
**Preferred Qualifications**
* College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience
* Ability to analyze, troubleshoot, and document issues related to system performance and functionality
* Experience supporting online products and services
* Experience using web developer tools to troubleshoot website problems (e.g., Chrome, IE, Firefox, etc.)
* Experience supporting mobile devices such as IOS and Android
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to providing ongoing training and development opportunities to help you grow in your career
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Our team is passionate about creating a culture of kindness, inclusivity, and innovation, and we're excited to welcome like-minded individuals to join our mission
**Compensation, Perks, and Benefits**
* Competitive salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Opportunities for career growth and professional development
* Flexible work schedule and remote work options
* Access to cutting-edge technology and tools
* Collaborative and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
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